Power BI
Tomas Moreno
Bachelor In Business Administration
Irving,TX
Summary
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Payroll Customer Service Coordinator
ExxonMobil Global Services
Buenos Aires , Argentina
2021.08 - Current
- Handle US, Canada, West Africa and Latin America payrolls inquiries and escalated cases from ExxonMobil employees. Over than 10,000 tickets handled and resolved among these countries during 2021.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Expat Payroll Tax Analyst
ExxonMobil Global Services
Buenos Aires , Argentina
2018.10 - 2021.07
- Contribute to all key US tax monthly and quarterly reporting into SAP for 2,143 US inbounds & outbounds including the following: all tax settlements, P&I, gross-up reporting, all global foreign comp reporting into the US.
- Manage together with Deloitte the US expat tax process including tax advance account of $232.5 Million, ensuring all entries made are accurate, all deadlines are met and all open cases reviewed and closed.
- Assessed companies dealing with difficulties to identify possible corrective strategies based on financial and operational data.
- Ensure accurate and timely tax payments to Brazilian tax authorities on behalf of expats and impats, working close with Deloitte and proactively following up with them in order to meet deadlines. 100% of the payments made on time, with an average of 18,000 USD a month paid to local tax authorities to be in compliance.
Internship Purchases & Supply Chain
Bosch Group
Buenos Aires , Argentina
2014.01 - 2015.01
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
BBA - Business Administration
Buenos Aires University
Buenos Aires, Argentina 2012.03 - 2016.12
Skills
Time management
Software
MS Office Expert
Tableau
SAP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payroll Customer Service Coordinator
ExxonMobil Global Services
2021.08 - Current
Expat Payroll Tax Analyst
ExxonMobil Global Services
2018.10 - 2021.07
Internship Purchases & Supply Chain
Bosch Group
2014.01 - 2015.01
BBA - Business Administration
Buenos Aires University
2012.03 - 2016.12
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