Tomas Rowley
Fernandina Beach,FL
Summary
Seasoned fine dining server with vast knowledge of high-end food, wine and spirits. Brings skillset in providing top-notch customer service, fostering loyal clientele and maintaining a pristine dining environment. Highlights include effective communication skills, ability to multitask under pressure and strong teamwork ethic. Prior roles have benefited from quick problem-solving abilities and keen eye for detail, resulting in enhanced guest satisfaction.
Overview
6
6
years of professional experience
Work History
Server
Beach Street Grill
Fernandina Beach, Florida
01.2022 - 12.2023
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Server Assistant
Ritz-Carlton (Salt)
Fernandina Beach, FL
12.2021 - 01.2022
- Checked in with customers throughout their meal to ensure satisfaction.
- Delivered exceptional customer service through friendly interactions with guests.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Resolved customer complaints swiftly and professionally when needed.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
Server
Longhorn Steakhouse
Jacksonville , FL
03.2018 - 01.2020
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
Skills
- Environmental awareness
- Patience and empathy
- Proper table setup
- Luxury experience management
- Detail-oriented
- Adaptive learning
- Exceptional customer service
- Upselling skills
- Bottle service
- Fine dining experience
Timeline
Server
Beach Street Grill
01.2022 - 12.2023
Server Assistant
Ritz-Carlton (Salt)
12.2021 - 01.2022
Server
Longhorn Steakhouse
03.2018 - 01.2020