Lohanna Ferreira
New Milford
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Minami Sushi
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Answered customers' questions, recommended items, and recorded order information.
Sever
Maggie McFlys
01.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Website Editor Student Assistant
Allegheny College
08.2021 - 11.2022
- Maintained consistent brand voice across all digital channels by adhering to established style guides and standards.
- Managed editorial calendar, ensuring timely publication of high-quality content in line with company objectives.
- Coordinated with graphic designers to create visually appealing graphics that complemented written content, resulting in increased site visitor engagement.
- Enhanced website user experience by implementing responsive design and intuitive navigation.
- Analyzed website traffic and developed content to meet needs and interests of website visitors.
- Supported content edits and updated digital publications, e-newsletters, e-mail content and other digital platforms as assigned by website manager or senior website editor.
Site Lead Supervisor
Curative Medical
06.2022 - 08.2022
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Maintained records and logs of work performed and materials and equipment used.
- Maintained all HIPAA standards
- Observed and directed patients during sample collection for COVID-19 testing site
- Set up and prepared test site
- Complied with all designated safety protocols, including usage of necessary PPE to prevent exposure to potentially infectious agents
Education
Bachelor of Science - Neuroscience
Allegheny College
Meadville, PA01-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Inventory management
- Safety awareness
- Quality assurance
- Site coordination
- Team supervision
- Environmental awareness
- Website maintenance
Languages
Portuguese
Native or Bilingual
Timeline
Server
Minami Sushi
08.2024 - Current
Sever
Maggie McFlys
01.2023 - 06.2024
Site Lead Supervisor
Curative Medical
06.2022 - 08.2022
Website Editor Student Assistant
Allegheny College
08.2021 - 11.2022
Bachelor of Science - Neuroscience
Allegheny College
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