Tomas Sanchez
Laredo,Texas
Summary
* Motivated to becoming a Border Patrol Agent has been my goal my whole life and I seen myself as a law enforcement since my early elementary school years.
* I consider myself a dedicated individual with a passion for law enforcement seeking a Border Patrol Agent position to contribute to the national borders and enforce laws.
* Seeking to use my little knowledge of security procedures to work with teams of law enforcement agents to maintain a safe border at all times.
*
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alpha Western Wear
Laredo, Texas
12.2023 - Current
- Take special orders regarding store merchandise over telephone, internet and/or email, generating revenue every day/week/month.
- Maintained detailed records of customer interactions and complaints, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
Car Attendant
GO Car Wash
Laredo, Texas
09.2023 - 12.2024
- Responded to questions about local area and company services.
- Greeted customers and provided them with information regarding car wash services.
- Assisted customers in selecting the appropriate car wash service with self-cleaning options based on their needs.
- Provided exceptional customer service by responding promptly to customer inquiries or complaints.
- Processed payments from customers using point-of-sale systems or kiosk.
Tool Room Clerk
The GEO Group Inc.
Laredo, TX
11.2021 - 06.2023
- Kept accurate counts of inventory through daily, weekly, quarterly, and yearly cycle counts.
- Ordered material supplies necessary for tool room operations.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Issued tools and equipment to workers, maintaining records of tools and equipment issued and returned on computer.
- Assisted other departments with their tooling needs by providing technical advice and support.
- Organized work area to ensure efficient workflow throughout the shop floor.
- Cleaned up work areas regularly in order to maintain a safe environment.
- Monitored inventory levels and re-ordered stock when necessary.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Repaired, serviced and lubricated tools and equipment with spray gun or pressurized spray can.
- Received, stored and issued items such as dies, gauges and fixtures.
- Marked and identified tools and equipment using identification tag, stamps or electric marking tools.
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
- Ensured that safety regulations were followed at all times in the tool room.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Traced missing material and shipments through vendor and customer communications.
- Utilized hand truck to deliver tools or equipment to workers.
- Trained new employees on proper use of equipment in the tool room.
- Ordered parts and supplies to support maintenance team and production operations.
Sales Person / Customer Service
Alpha Western Wear
Laredo, TX
04.2021 - 10.2021
- Promoted high customer satisfaction by resolving their needs with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Online Orders and preparing shipping documents to customers regarding their purchases.
Team Leader / Cooker
Whataburger
Laredo, Texas
07.2018 - 04.2021
- Assured and organized food prior to begin orders.
- Maintained positive working relationship with fellow staff and management.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Lyndon B. Johnson High School
Laredo, TX05-2018
Criminal Justice
Laredo College
Laredo Timeline
Customer Service Representative
Alpha Western Wear
12.2023 - Current
Car Attendant
GO Car Wash
09.2023 - 12.2024
Tool Room Clerk
The GEO Group Inc.
11.2021 - 06.2023
Sales Person / Customer Service
Alpha Western Wear
04.2021 - 10.2021
Team Leader / Cooker
Whataburger
07.2018 - 04.2021
High School Diploma -
Lyndon B. Johnson High School
Criminal Justice
Laredo College
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