Tomas Solorio
Goodyear,AZ
Summary
Proven Server with a track record of enhancing customer satisfaction and sales at The Colonnade through expert menu knowledge and efficient POS system management. Skilled in wine and liquor service and renowned for exceptional time management skills, consistently cultivating warm relationships with customers. Achieved significant upselling success, contributing to a positive dining experience. Dependable Server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personal achievements, team collaboration and resolving issues with customers.
Overview
3
3
years of professional experience
Work History
Server
The Colonnade
01.2021 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Great team leader
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
BBA - Business in Management
Northern Arizona University
Flagstaff05.2026
High School Diploma -
St. John Paul II Catholic High School
Avondale, AZ05.2022
Skills
- Cash Handling
- Stocking and Replenishing
- Table Setting Arrangements
- Wine Service
- Menu Memorization
- Quality Control
- Dining Area Maintenance
- Server Training
- Wine and Liquor Service
- Bus Tables
- Waiting Tables
- Taking Reservations
- Managing Extras
- Customer Assistance
- POS Systems
- Time Management Skills
Additional Information
Employer's phone number of The Colonnade:
Zsuzsa Wright (Director of Dining): (727) 422-0372
Wendy Bennet (Dining Room Manager): (928) 812-1907
Timeline
Server
The Colonnade
01.2021 - 11.2023
BBA - Business in Management
Northern Arizona University
High School Diploma -
St. John Paul II Catholic High School
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