Tomas G. Martinez-Rosario
Palm Bay,FL
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
18
18
years of professional experience
Work History
Senior Staff Technician
Collins Aerospace
02.2022 - Current
- Enhanced equipment performance by troubleshooting, repairing, and maintaining complex electronic systems
- Streamlined workflow processes for increased efficiency through continuous improvement initiatives and cross-functional collaboration
- Reduced downtime by implementing preventive maintenance programs and regularly updating documentation on equipment status
- Optimized resource utilization with effective allocation of staff and materials to meet project deadlines
- Provided technical guidance and mentoring to junior team members, fostering professional development and knowledge transfer
- General maintenance - performs maintenance service or repairs in areas of plumbing, carpentry, painting, plastering, machine servicing, furniture moving, clean-up.
- Machine and Equipment Maintenance - performs installation, troubleshooting and repairs of all facilities and production related equipment. Assist in planning, scheduling and performing scheduled and unscheduled preventive maintenance for all facilities support and assigned production equipment maintenance.
- HVAC - Assist with Installs, troubleshooting and repair of heating, ventilating, and air conditioning systems.
- Electrical - Repairs, installs, replaces and tests electrical circuits, equipment, and appliances. Good skill on hand tools and testing instruments. Inspects, tests and repairs electrical equipment, lighting, switches, motors, boards and components
- Expert reading and interpret electrical and building diagrams.
- Electrical repair and installation experience
- Electrical Journeyman with strong low voltage control troubleshooting and high voltage experience
Solar Electrician and Security Surveillance Tech
Smart Energy Solution (Business Owner)
05.2012 - 12.2023
- Increased solar installation efficiency by streamlining wiring processes and optimizing component placement.
- Reduced customer energy costs by designing and implementing customized solar panel layouts for optimal sun exposure.
- Enhanced system performance with regular maintenance checks, ensuring all components were functioning effectively.
- Improved team productivity by providing comprehensive training on solar electric systems and safety protocols to new hires.
- Maximized system longevity through proper sizing and selection of solar equipment tailored to individual client needs.
- Maintained high levels of customer satisfaction with clear communication regarding system status and addressing concerns promptly.
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements approximately 520hrs yearly.
- Maintained website performance by conducting regular updates at least 8hrs weekly and addressing compatibility issues across various platforms.
Security Sales Manager
AlphaOne Security Solutions Inc
11.2012 - 05.2017
- Increased sales 80% more revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Branch Assurance Officer
Westernbank Of Puerto Rico
01.2006 - 08.2009
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Maintained strict adherence to industry regulations, minimizing risk exposure.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Audit bank procedure and transaction
- Report founding to department manager and make corrective action.
- Verified data integrity and accuracy.
- Managed major quality problems by implementing effective plans.
Education
No Degree - FullStack JavaScript Developer
Coursera Online Courses
Online Courses05.2024
REFRIGERATION AND AIR CONDITION TECHNOLOGY - HVAC Installation And Repair
Huertas College
Caguas, PR04.2021
Electrical Technology - Electrical And Power Transmission Installation
Huertas College
Caguas, PR08.2018
Bachelor of Science - Political Science
University of Puerto Rico
San Juan, PR02.2004
Skills
- Customer Support
- Hardware Installation
- Training and mentoring
- Customer Service
- Power Tools and Equipment
- OSHA Compliance
- Troubleshooting
- Full Software Development Lifecycle
- Problem-Solving
- HTML
- Web Design
- CSS proficiency
Languages
English
Spanish
Timeline
Senior Staff Technician
Collins Aerospace
02.2022 - Current
Security Sales Manager
AlphaOne Security Solutions Inc
11.2012 - 05.2017
Solar Electrician and Security Surveillance Tech
Smart Energy Solution (Business Owner)
05.2012 - 12.2023
Branch Assurance Officer
Westernbank Of Puerto Rico
01.2006 - 08.2009
No Degree - FullStack JavaScript Developer
Coursera Online Courses
REFRIGERATION AND AIR CONDITION TECHNOLOGY - HVAC Installation And Repair
Huertas College
Electrical Technology - Electrical And Power Transmission Installation
Huertas College
Bachelor of Science - Political Science
University of Puerto Rico
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