Hi, I’m
Tomasina Aalona
Experience Concierge
Hauula,HI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
years of professional experience
Work History
Turtle Bay ResortKahuku, HI
Experience Concierge
01.2022 - Current
Job overview
- Greet guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Facilitate visitor requests for dining and tourist attractions by researching various venues and locales.
- Address customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Coordinate ground and air travel arrangements for business and leisure customers to support satisfaction.
- Offer friendly and efficient service to customers, while handling challenging situations with ease.
- Develop relationships with local businesses to secure discounts and special offers for guests.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
Papa Ole's KitchenHauula, HI
Cashier/Food Server
08.2021 - 12.2021
Job overview
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Make sure all orders are packed and delivered to the proper patrons in a timely manner.
- Assisting cooks and maintaining cleanliness when preparing food.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Kualoa Ranch HawaiiKaneohe, HI
Reservations/ Ticket Agent
04.2021 - 10.2021
Job overview
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Hawaiian Airlines Honolulu, Hawaii
Airport Customer Service Agent
03.2016 - 03.2021
Job overview
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system to create airline tickets and boarding passes.
Education
Kahuku High And Intermediate School Kahuku
High School Diploma
06.2003 - 06.2003
University Overview
- Honor Roll 1999-2003
- Elected Captain of Volleyball Team in 1999
- Elected Captain of Softball Team in 2003
Skills
Policy and procedure adherence
Travel coordination
Telephone etiquette
Guest services
Report preparation
Timeline
Experience Concierge
Turtle Bay Resort
01.2022 - Current
Cashier/Food Server
Papa Ole's Kitchen
08.2021 - 12.2021
Reservations/ Ticket Agent
Kualoa Ranch Hawaii
04.2021 - 10.2021
Airport Customer Service Agent
Hawaiian Airlines
03.2016 - 03.2021
Kahuku High And Intermediate School
High School Diploma
06.2003 - 06.2003