DAWN MAGOWAN
Reno,NV
Summary
Experienced professional with a proven track record of delivering exceptional client service and providing administrative support to organizations and business aviation customers. Strong organizational skills and adaptability enable thriving in various situations, ensuring flexibility and efficiency. Expertise in multitasking and meticulous attention to detail guarantee exceptional service delivery to all customers.
Overview
17
17
years of professional experience
Work History
Experience Concierge
Volato, Inc.
03.2023 - 09.2024
- Trip management for private flights including documentation for all new flight reservations as well as current
- Prepared quotes, itineraries and confirmed accuracy with clients, flight following
- Provide timely, accurate and complete communication focusing on creating unique, business and personal travel experiences for clients of high net worth
- Ensure inbound client communications were received and addressed in a timely manner
- Understand and explain aircraft and airport limitations, Federal Aviation Regulations and other potential impacts to clients experience
- Provided options, guidance and information to ensure client travel goals are met.
Professional Driver/Personal Assistant
Uber/Confidential Concierge
07.2019 - 01.2023
- Provided safe and reliable transportation to business professionals, tourists and residents to destinations of choice
- Provided confidential, efficient and safe service for busy families by transporting children to and from school to various afterschool activities and appointments. Cared for pets, and other household management duties.
Office Manager
Apex Aviation
09.2015 - 11.2018
- Interacted with clients via phone, email or in-person to provide information and direct to desired staff members. Secured travel arrangements for crew members
- Coordinated office events and meetings for 2 - 150 attendees, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Customer Service Representative
Signature Flight Support
11.2011 - 09.2015
- Managed multiple phone calls promptly and addressed all inquiries and matters
- Greeted passengers, crew and guests at front counter, assisting with all needs and requests
- Secured travel arrangements (hotel rooms, rental cars and chauffeured transportation) for flight crew and passengers
- Wrote, dispatched and prepared total of fuel tickets, communicated via UNICOM with pilots and support staff
- Scheduled arrivals and services of inbound and outbound aircraft. Flight tracking/following
Retail/Data Collection Associate
Acosta Sales & Marketing
01.2011 - 02.2012
- Covering greater Las Vegas area, collected and recording specific product availability data from selected retail stores
- Worked independently and directly transferred via internet.
Customer Service Representative
Jet West
04.2007 - 04.2010
- Answered multiple phone lines promptly and courteously addressing all inquiries and matters
- Ensured hotel rooms, rental cars and coordinated chauffeured transportation were secured in advance for both crew and passengers
- Assisted with guest, client and crew inquiries
- Communicated with pilots and line support staff, tracked aircraft for arrival
- Scheduled arrivals and services of inbound and outbound aircraft.
Education
Some College (No Degree) - Criminal Justice
Truckee Meadows Community College
Reno, NVSkills
- Client Service Support
- Administrative Support
- Professional and Discrete
- Detail Oriented
Timeline
Experience Concierge
Volato, Inc.
03.2023 - 09.2024
Professional Driver/Personal Assistant
Uber/Confidential Concierge
07.2019 - 01.2023
Office Manager
Apex Aviation
09.2015 - 11.2018
Customer Service Representative
Signature Flight Support
11.2011 - 09.2015
Retail/Data Collection Associate
Acosta Sales & Marketing
01.2011 - 02.2012
Customer Service Representative
Jet West
04.2007 - 04.2010
Some College (No Degree) - Criminal Justice
Truckee Meadows Community College
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