Tomasina Franklin
Tolleson,AZ
Summary
Results-driven Healthcare Recruiter known for high productivity and efficient task completion. Skilled in candidate sourcing, compliance management, and relationship building. Excel at communication, empathy, and problem-solving to meet diverse needs in fast-paced environments. Embrace challenges and leverage strong negotiation skills to secure top talent for healthcare organizations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Healthcare Recruiter
Nurseio
Scottsdale, US
08.2021 - Current
- Create and manage job postings on Indeed, ensuring optimal visibility and effectiveness
- Implement various HR processes, including recruitment strategies and team management techniques
- Review resumes and facilitate the application process, maintaining a seamless candidate experience
- Proficient in Google Docs for document management, research, and sourcing
- Generate leads and foster relationships to support recruitment efforts
- Develop and maintain team calendars using Google Docs, streamlining scheduling processes
- Conduct onboarding activities and communicated effectively with team members and employees on various topics
- Demonstrate critical thinking skills and tech savvy in troubleshooting and implementing workarounds
- Prepare bonus payroll and ensured accuracy in compensation processes
- Utilize patient care knowledge to effectively verify credentials and fill shifts with qualified staff
- Demonstrate excellent communication skills in coordinating staffing needs and maintaining quality care standards
- Adapt to changing circumstances by pivoting and creating new processes to improve efficiency
- Managing a team, effective communication, setting clear goals, providing support, and fostering collaboration among team members
- Understand each team members strengths and weaknesses and delegate tasks accordingly
- Regular feedback and encouragement
- Help keep the team motivated and productive
- Create processes for training and development materials and implement the training
- Running I9s
- Verifying credentials, licensing in all states, and Azdps
Verification Specialist
CARVANA
Phoenix, US
01.2019 - 07.2021
- Reviews applications and other documents for completeness during underwriting process
- Initiated verification of address, identify, social security number, employment, auto insurance/liens, and verification of titles
- Certified in New York insurance polices
- Place outbound calls for additional information and take inbound calls as business needs
- Critical thinking skills and identifying potential fraud
- Assisting with de escalation of customer
- Facilitate with multiple departments to ensure a smooth process for our customer and meeting deadlines
- Attention to details while reviewing & approving cases
Patient Care Technician
DaViTa
Glendale, US
09.2017 - 04.2018
- Initiated Dialysis Treatment
- Cannulate Patient according to their medical orders
- Monitored patients before, during and after dialysis treatment including measuring and recording stats, patient observations
- Administration of medications as Rx
- Building long-term relationships with patients who are suffering from end stage renal disease
- Hemodialysis machine setup
- Educating patients on Kidney Dialysis related topics
- Knowledge of Medicaid & Medicare Insurance
- Charting & familiar with Cerner
Healthcare Customer Service Supervisor, and Trainer
Connextions
Phoenix, US
05.2013 - 02.2017
- Led Team of Representatives
- Detailed Status Reports
- Company Goals
- Assisted Recruiting
- Planned Team Builders
- Conflict Resolution
- Granting pre-authorizations for medical treatment, if covered
- Answering telephonic and e-mail inquiries in a timely manner
- Managed RTA screens
- Written Communication daily
- Prepared call center staff and help them improve their performance in order to attain higher customer satisfaction
- Responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, claims, prior authorization, Medicaid, Medicare, co-pays, refills, and overrides of Rx
Environmental Services Coordinator
Banner Health
Phoenix, US
06.2008 - 05.2013
- Maintained detailed status reports
- Responsible for coordinating all department activities to include scheduling, dispatching, logging, tracking, prioritizing, and assigning staff to ensure all requests are completed in an effective, efficient manner that enhances service levels
- Worked with computer database, scheduling and spreadsheet and reporting programs
- Ability to communicate across multiple teams effectively as you ensure our facility is staffed with the proper resources at all times
- Ensure a sterile environment for patients and staff to help prevent the spread of disease and infection
Customer Service Representative, and Assistant Supervisor
SkyMall
Phoenix, US
10.2007 - 06.2008
- Customer Inquires
- Conflict Resolution
- Provided Order Status
- Updated Customer's Accounts
- Detailed Status Reports
- Communicated with Vendors
- Client Satisfactory/Retention
- Increased Department Revenue
- Outstanding Customer Service
- Working with other supervisors and management team members to support agents and maximize customer satisfaction
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Preparing reports and analyzing data to assist management as they determine call center goals
- Answering agent questions regarding best practices or difficult calls
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies
Caregiver/CNA
Aztec
Peoria, US
03.2007 - 10.2007
- Health monitoring following a care plan and noticing any changes in the individual's health, recording and reporting any differences
- Assisting with personal care bathing and grooming, dressing, toileting, and exercise
- General health care overseeing medication and prescriptions usage, appointment reminders and administering medicine
- Personal supervision providing constant companionship and general supervision
Education
HRCI Certificate -
HR Certification Institute
Remote06-2025
Certification in CNA -
Resilient Healthcare Academy
Phoenix, AZ03.2019
Patient Care Tech - Patient Care
Brookline College
Phoenix, AZ06.2014
High school diploma - General Studies
Arizona Department of Education
Phoenix, AZ08.2004
Skills
- EMR systems
- HIPAA
- Recruiting
- Customer service
- Human resources
- HR sourcing
- Team management
- Leadership
- Payroll
- Sourcing
- Cold calling
- Communication skills
- Microsoft Excel
- ATS
- Talent acquisition
- Microsoft Word
- Organizational skills
- Time management
- Microsoft Outlook
- Administrative experience
- Training & development
- Interviewing
- Technical support
- Relationship management
- Background checks
- Personnel engagement
- Recruitment
- Report generation
- Regulatory compliance
- Best practices implementation
- Employee recruitment
- Interviewing expertise
- Personnel recruitment
Certification
- Certified Provider Credentialing Specialist
- CPR Certification
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Healthcare Recruiter
Nurseio
08.2021 - Current
Verification Specialist
CARVANA
01.2019 - 07.2021
Patient Care Technician
DaViTa
09.2017 - 04.2018
Healthcare Customer Service Supervisor, and Trainer
Connextions
05.2013 - 02.2017
Environmental Services Coordinator
Banner Health
06.2008 - 05.2013
Customer Service Representative, and Assistant Supervisor
SkyMall
10.2007 - 06.2008
Caregiver/CNA
Aztec
03.2007 - 10.2007
HRCI Certificate -
HR Certification Institute
Certification in CNA -
Resilient Healthcare Academy
Patient Care Tech - Patient Care
Brookline College
High school diploma - General Studies
Arizona Department of Education