LULA SWAIN
Buford,GA
Summary
Innovative, strategic, and forward-thinking leader offering 25+ years of extensive experience within healthcare business operations coupled with expertise in Organizational Development, Change Management, and Business Strategy Development including Diversity and Inclusion. Recognized throughout career for strategic vision including ability to help organizations centralize and pivot from stagnant cultures and applying cutting-edge technology and processes for transformative strategic gains. My overall goal is to expand my career brand as a VP of Operations, where my expertise can be utilized to bring value, achieve business objectives, and increase patient and employee experiences, and satisfaction.
Overview
7
7
years of professional experience
Work History
HEALTHCARE RECRUITER
Vera Whole Health
01.2021 - 05.2024
- Onboarding liaison for Human Resources Recruiter for all staff being considered for employment including Allied staff and Mid-Level Providers
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for healthcare centers.
- Built strong relationships with internal and external candidates to ensure an excellent onboarding experience for all candidates.
Revenue Cycle Manager
Northside Hospital Atlanta
01.2017 - 01.2021
- Managed revenue cycle processes and workflows to optimize revenue collection
- Led team of billing specialists to ensure accurate and timely claims submission
- Developed and implemented strategies to reduce accounts receivable days and improve cash flow
- Performed regular audits of billing data to identify and correct errors
- Collaborated with insurance providers to resolve claims and reimbursement issues
- Participated in revenue cycle improvement projects to increase efficiency and accuracy
- Trained staff on revenue cycle best practices and software systems
- Utilized data analysis and reporting tools to monitor key performance indicators and identify trends.
- Maintained a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
Education
BACHELORS -
University of Cincinnati
Cincinnati, Ohio05.1996
Skills
- Led recruitment process for various job positions, resulting in successful hires
- Utilized social media platforms to attract top talent and expand candidate pool
- Collaborated with hiring managers to understand staffing needs and develop recruitment strategies
- Managed candidate relationships and provided a positive experience throughout the hiring process
- Conducted interviews and assessed candidates' qualifications for fit with company culture and job requirements
- Utilized applicant tracking systems to efficiently manage candidate information and communications
- Managed revenue cycle processes and workflows to optimize revenue collection
- Led team of billing specialists to ensure accurate and timely claims submission
- Developed and implemented strategies to reduce accounts receivable days and improve cash flow
- Performed regular audits of billing data to identify and correct errors
- Collaborated with insurance providers to resolve claims and reimbursement issues
- Participated in revenue cycle improvement projects to increase efficiency and accuracy
- Trained staff on revenue cycle best practices and software systems
- Utilized data analysis and reporting tools to monitor key performance indicators and identify trends
- Customer success
- Recruitment
- Interviewing
- Candidate Assessment
- Healthcare Industry Knowledge
- Sourcing
- Communication
- Applicant Tracking Systems
- Job posting creation
- Recruitment and hiring
- Decision-Making
- Analytical and Critical Thinking
- Talent Acquisition
- Teamwork
- Negotiation
- Contract Negotiation
- Medical Terminology
- HIPAA expert
- Performance Tracking
- Candidate Sourcing
- Interviewing Clients
- Employee Relations
Personal Information
Title: Healthcare Recruiter
Timeline
HEALTHCARE RECRUITER
Vera Whole Health
01.2021 - 05.2024
Revenue Cycle Manager
Northside Hospital Atlanta
01.2017 - 01.2021
BACHELORS -
University of Cincinnati
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