Tomasine Rodriguez
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Nisez Trading. Skilled in logistics management and team leadership, I excel in staff management, driving process improvements, and fostering employee motivation. Achieved consistent financial targets through strategic decision-making and performance evaluations, demonstrating a commitment to excellence and results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Nisez Trading
11.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Nutrition Aide
CyFair Independent School District
08.2020 - 06.2021
- Maintained accurate records of student meals, dietary restrictions, and preferences for efficient meal preparation.
- Collaborated with experienced staff professionals to ensure the successful implementation of nutritional interventions for students.
- Participated in ongoing training sessions to stay updated on the latest advancements in nutrition science and best practices in school settings.
- Developed strong relationships with students earning their trust while addressing their unique dietary needs and concerns.
Supervisor
Tailored Brands Inc.
11.2018 - 09.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Coach
Tailored Brands Inc.
01.2015 - 11.2018
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Analyze operational processes and needs to make appropriate recommendations to enhance efficien,
Tuxedo Outbound Staff Employee
The Men's Wearhouse
01.2010 - 01.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Assisted management team with a wide variety of daily operations but not limited to unloading,inspection,scanning,labeling,sorting and auditing merchandise.
Education
High School Diploma -
Jesse H Jones
Houston, TX06.1993
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Goal Setting
- Employee Motivation
- Process Improvements
- Performance Evaluations
Timeline
Manager of Operations
Nisez Trading
11.2021 - Current
Nutrition Aide
CyFair Independent School District
08.2020 - 06.2021
Supervisor
Tailored Brands Inc.
11.2018 - 09.2019
Coach
Tailored Brands Inc.
01.2015 - 11.2018
Tuxedo Outbound Staff Employee
The Men's Wearhouse
01.2010 - 01.2015
High School Diploma -
Jesse H Jones