TOMASZ REGULA
Old Bridge,NJ
Summary
Experienced, Licensed Financial Services Professional and Manager with a proven track record of success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Licensed Financial Services Consultant
Teachers Insurance And Annuity Association
08.2022 - 11.2023
- Worked with mainly institutional high net worth groups from Universities and Hospital entities who were TIAA customers to provide education and understanding regarding TIAA financial products and services and assists customers in meeting their long-term financial goals
- Responsible for communicating details and providing customer options for retirement plans, after-tax investments, insurance products, payment flexibility investment choices and overall retirement and financial issues to individual and institutional participants
- Offered superior customer service to inbound phone callers by responding to customer requests while assessing customer issues and offering solutions to both identified and unrecognized customer needs
- Onboarded new business to the company. Main point of contact from first initiation to final asset movement in.
- Established rapport quickly with customers, setting them at ease and providing direction regarding their financial transactions and long-term planning regarding their assets
- Outlined customer options regarding TIAA products and services and explained choices using clear and simple explanations
- Communicated TIAA financial plan details and provided further explanation when necessary
- Executed transactions and service requests on behalf of clients
- Maintained records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed
- Referred clients to business partners when appropriate to retain and increase client assets
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Registered Brokerage Associate/Banker
Wells Fargo Bank, N.A.
08.2012 - 04.2022
- Oversaw delivery of exceptional customer experience in close collaboration with all team members
- Drove business channel development strategies to accomplish outlined objectives
- Maintained and strengthened client retention by capitalizing on identified opportunities
- Applied extensive knowledge of business and consumer banking lending and deposit practices and non-traditional investment products and techniques
- Adhered to all risk controls and fraud prevention processes. AML, BSA, CTR, CIP and others.
- Worked closely with Financial Advisors, Estate and Trust Administration departments to provide exceptional client experience in all aspects of investment and wealth management
- Safeguard consistent compliance with best practices governing operational processes, customer service delivery, and financial sales
- Developed and maintained long-lasting relationships with partners across various business channels in commercial and personal segments
- Achieved highest customer satisfaction rating across entire branch
- Exceeded all outlined performance goals
- Trained and developed staff throughout region.
- Worked effectively in fast-paced environments.
Inventory Control Manager
BJ’s Wholesale Club
06.2001 - 06.2012
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Processed damaged goods and completed wasted inventory paperwork.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Cross-referenced invoices and supplies for reporting accuracy.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Managed multiple complex inventory activities and client-driven projects.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Integrated warehouse operations with existing and new business processes.
- Organized records of vehicles, schedules and completed orders.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Bachelor Of Arts -
Rutgers, The State University of New Jersey
05.2008
Skills
- Financial Consulting
- Business Development
- Business Retention
- Retirement Planning
- Team Leadership
- Online and Tech Support
- Investment Education
- Customer Service
- Brokerage Services
- Retail and Business Banking
- Consumer and Real Estate Lending
- Banking
- Financial Knowledge
- Retirement Needs
- Consultation and Advisement
- Consultative Techniques
Certification
FINRA SERIES 6, FINRA SERIES 63, LIFE AND HEALTH INSURANCE NATIONAL LICENSE. NJ NOTARY PUBLIC. CISCO NETWORKING COURSE COMPLETION CERTIFICATE.
Languages
Polish
Native or Bilingual
Timeline
Licensed Financial Services Consultant
Teachers Insurance And Annuity Association
08.2022 - 11.2023
Registered Brokerage Associate/Banker
Wells Fargo Bank, N.A.
08.2012 - 04.2022
Inventory Control Manager
BJ’s Wholesale Club
06.2001 - 06.2012
Bachelor Of Arts -
Rutgers, The State University of New Jersey
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