Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tomeajoi Jackson

Canton,MI

Summary

Motivated and results driven professional with experience in hospitality, customer service, and property management. Skilled in client communication, team leadership and, exceeding performance goals. With a background in hospitality and property leasing, I excel at building a rapport with clients, managing high volume tasks and maintaining a positive and professional environment. Passionate about personal growth, learning new skills quickly, and using creative solutions to meet business objectives. Looking to leverage my expertise in customer service, team collaboration, and marketing to contribute to a dynamic team and grow professionally.

Overview

1
1
year of professional experience

Work History

Guest Service Specialist

Westin Hotel
Romulus, MI
12.2022 - 07.2023
  • Worked collaboratively with a dedicated team to ensure seamless operations and a exceptional guest experience.
  • Fostered positive relationships with guests ensuring personalized service that built trust and loyalty
  • Generated weekly occupancy reports for management review.
  • Contributed to achieving high occupancy rates through proactive communication and attention to detail
  • Assisted with training new employees on proper front desk protocol.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained accurate records of all guest transactions within the computer system.
  • Invited guests to join loyalty programs and special promotions to stay connected

Guest Service Associate

Sheraton Gateway Hotel
Romulus, MI
09.2022 - 10.2022
  • Briefly employed as a part of the guest services team focusing on delivering excellent customer experiences
  • Supported front desk operations, assisting guests with inquiries, reservations, and accommodations.
  • Recognized for strong interpersonal skills and quickly referred to an advanced position at the Westin due to exceptional performance

Education

High School Diploma -

K-12 Insight School of Michigan
Romulus, MI
06-2022

Skills

  • Customer Service Excellence
  • Time management
  • Conflict Resolution
  • Team Collaboration
  • Conflict Resolution
  • Multi-Tasking
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Data Entry
  • Accounts Payable & Receivable
  • Data Entry & Record Keeping
  • Sales & Leasing
  • Social Media Marketing
  • Digital Advertising
  • Brand Development

Timeline

Guest Service Specialist

Westin Hotel
12.2022 - 07.2023

Guest Service Associate

Sheraton Gateway Hotel
09.2022 - 10.2022

High School Diploma -

K-12 Insight School of Michigan
Tomeajoi Jackson