Tomeeka Gittens
Austell,GA
Summary
Customer Service Professional experienced in managing interactions and resolving issues to enhance satisfaction. Achieved high customer loyalty through effective communication, empathy, and conflict resolution. Focused on driving operational efficiency and organizational goals through proactive decision-making and reliable service.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Post Office Clerk
United States Post Office
Powder Springs, GA
09.2003 - 10.2021
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained accurate records of transactions and inventory using postal management systems.
- Trained new employees on operational procedures and best practices for customer service.
- Implemented workflow improvements to enhance efficiency in mail sorting and distribution processes.
- Monitored inventory levels, placing orders for supplies to ensure uninterrupted operations.
- Conducted regular audits of postal services, identifying discrepancies and recommending corrective actions.
- Collaborated with team members to streamline processes, resulting in improved service consistency and reliability.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
Mail Carrier
United States Post Office
Bayside, NY
02.1989 - 09.2003
- Delivered mail and packages efficiently, ensuring timely service to residential and commercial customers.
- Sorted and organized mail according to delivery routes for optimal efficiency.
- Operated delivery vehicles safely while adhering to traffic regulations and safety protocols.
- Maintained accurate records of deliveries and pickups, ensuring accountability in all transactions.
- Assisted in training new mail carriers on operational procedures and route navigation.
- Implemented process improvements that enhanced delivery accuracy and reduced delays.
- Collaborated with team members to troubleshoot issues affecting service quality or delivery times.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Provided exemplary customer service by addressing inquiries and resolving complaints effectively.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtained signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Education
High School Diploma -
Martin Luther King Highschool
New York, NY12.1981
Skills
- Mail sorting proficiency
- Package processing efficiency
- Order processing
- Data entry
- Customer support
- Customer service
- Complaint resolution
- Relationship management
- Cash handling expertise
- Shipping label preparation
- Money orders
- CRM software
- Attention to detail
- Problem-solving
- Mail sorting
- Teamwork orientation
- USPS compliance
- Transaction management
- Sales techniques
- Safety protocols adherence
- Delivery logistics
- Mail processing optimization
- Label generation
- Financial transaction processing
- Data entry
- Verbal/written communication
Certification
Driver's License, Lifeguard Training, First Aid Certification, CPR Certification, Food Handler Certification
Timeline
Post Office Clerk
United States Post Office
09.2003 - 10.2021
Mail Carrier
United States Post Office
02.1989 - 09.2003
High School Diploma -
Martin Luther King Highschool