Tomeka Boykin
Frierson,La
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
14
14
years of professional experience
Work History
Remote Customer Service Representative
Vision Service Plan
03.2022 - Current
- Quote Benefits
- Schedule Appointments
- Authorizations
- Billing
- Claims: Submit/Resubmit, Process/Reprocess
- Complaints
- Website assistance
Advocate/Supervisor
United Healthcare
11.2018 - 03.2022
- Utilizes time effectively to organize and assist in designated tasks consistent with job
- Problem solving with financial issues, processing payments, and ensuring the best for the customer
- Performs receptionist duties
- Contact providers to resolve healthcare issues, benefits, claims and billing issues
- Handled20 to40 inbound calls in a fast paced environment
- Supervise/Manage and Oversees a team of14-20 advocates
Senior Lead
Healthnet
03.2014 - 10.2017
- Take incoming and make outbound calls with customer to resolve their issues
- Appeals
- Notate Accounts
- Claims/Billing
- Quote Benefits
- Appointment Scheduling
- Assist other agents with resolving customers issues
- SME (Subject Matter Expert) Senior Lead
- General customer support
- Demonstrate Customer Knowledge
- Problem solve to help customers resolve issue on first call
Customer Service Representative
Tele-performance
06.2011 - 03.2012
- Take incoming and make outbound calls with customer to resolve their issues
- Notate Accounts
- Take incoming and outgoing calls
- Maintain and transfer multiple line phones
- Technical Support (troubleshoot phones)
- Assist other agents with resolving customers issues
- Keep track of the days and hours worked
- General customer support
- Demonstrate Customer Knowledge
- Problem solve to help customers resolve issue on first call
- Work with confidential customer information
- Other tasks as assigned
Education
Associate - Radiology Technologists
Southern University at Shreveport
Shreveport, LA12.2024
Cornerstone Christian Correspondence School
01.2008
High School Diploma -
North DeSoto High School
01.2006
Skills
- Interpersonal Skills
- Fast Learner
- Communication
- Excel/Spreadsheets
- Microsoft Word
- Microsoft Office
- Client Relations/Client Support
- Customer Care/Customer Support
- Customer Experience Support
- Technical Support
- Operating Systems
- Customer Experience
- Customer Satisfaction
References
- Monique, Jamison, 318-218-0272
- Amber, Richard, 318-655-3777
- Shaquanita, Mays, 318-510-0539
Timeline
Remote Customer Service Representative
Vision Service Plan
03.2022 - Current
Advocate/Supervisor
United Healthcare
11.2018 - 03.2022
Senior Lead
Healthnet
03.2014 - 10.2017
Customer Service Representative
Tele-performance
06.2011 - 03.2012
Associate - Radiology Technologists
Southern University at Shreveport
Cornerstone Christian Correspondence School
High School Diploma -
North DeSoto High School