Tomi Barnett
Port Reading,NJ
Summary
Dynamic professional with a proven track record at Five Guys, excelling in customer service and inventory management. Recognized for enhancing cash handling accuracy and driving repeat business through exceptional service. Skilled in staff supervision and training, fostering a collaborative environment to achieve operational excellence.
Overview
7
7
years of professional experience
Work History
Manager's Assistant
Five Guys
2022.04 - 2025.04
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Warehouse Associate
Amazon
2020.10 - 2023.08
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Sales Associate
Kohl’s
2018.03 - 2020.10
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Handled returns, exchanges, and refunds following store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Crawford Senior High
San Diego, CA08.2012
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Staff management
- Schedule oversight
- Inventory management
Timeline
Manager's Assistant
Five Guys
2022.04 - 2025.04
Warehouse Associate
Amazon
2020.10 - 2023.08
Sales Associate
Kohl’s
2018.03 - 2020.10
High School Diploma -
Crawford Senior High