Overview
Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
Tomica Daniels

Tomica Daniels

Raleigh,NC

Overview

8
8
years of professional experience

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Cook

Compass Group
01.2023 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Customer Service Representative

TrialCard
12.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.

Cook/Customer Service Representative

UNC Rex Healthcare
06.2017 - 11.2022
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.

Education

Biology

Bennett College
Greensboro, NC
12-2028

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Multitasking and organization
  • Hospitality and service industry background

Timeline

Cook

Compass Group
01.2023 - Current

Customer Service Representative

TrialCard
12.2022 - 03.2023

Cook/Customer Service Representative

UNC Rex Healthcare
06.2017 - 11.2022

Biology

Bennett College

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Tomica Daniels