Tomika Green
Zebulon,NC
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
11
11
years of professional experience
Work History
Medical Records Technician
Emerge Ortho
01.2018 - Current
- Kept accurate log of requests for medical information and records.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Identified new methods to optimize medical records management.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Data Entry Specialist
DreamBox Learning Inc.
01.2021 - 01.2023
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Call Center Associate
Greensboro Orthopaedics
09.2013 - 12.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer requests for products, services, and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Skills
- Health Information Systems
- Medical office administration
- Information Verification
- Document Scanning
- HIPAA Compliance
- EMR / EHR
- Medical Terminology
- Data Entry
Timeline
Data Entry Specialist
DreamBox Learning Inc.
01.2021 - 01.2023
Medical Records Technician
Emerge Ortho
01.2018 - Current
Call Center Associate
Greensboro Orthopaedics
09.2013 - 12.2017
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