Tomika McKeever
Ione,CA
Summary
Customer-focused professional with 10+ years of experience supporting clients through needs assessment, service coordination, accurate documentation, and issue resolution. Strong communicator with a calm, empathetic approach suited for patient-facing and laboratory support environments.
Overview
14
14
years of professional experience
Work History
Design Specialist
Sierra Pacific Home & Comfort
Rancho Cordova, CA
02.2021 - 05.2025
- Conducted in-home consultations to assess needs, explain services clearly, and guide clients through decisions.
- Coordinated scheduling, follow-ups, and service teams to ensure timely, accurate completion.
- Maintained detailed records of client interactions while adhering to confidentiality standards.
- Resolved questions and concerns promptly, ensuring a positive service experience.
Field Sales Representative / Project Consultant
Transform Sears Home Improvements
08.2020 - 12.2021
- Performed needs assessments and provided clear, accurate explanations of services.
- Collaborated with internal teams to ensure smooth service delivery and follow-through.
Business / Assistant Manager
AT&T
05.2017 - 09.2018
- Supported high-volume customer inquiries while maintaining accuracy and professionalism.
- Mentored staff on effective communication, policy compliance, and issue resolution.
Sales / Project Manager
S&G Discount Carpet
01.2015 - 01.2016
- Managed consultations, scheduling, and end-to-end customer experiences with strong attention to detail.
Assistant Sales Manager
Verizon Wireless
10.2011 - 07.2013
- Delivered consistent customer support, maintained accurate records, and assisted across multiple locations.
Education
High School Diploma -
Pleasant Grove
Elk Grove, CA06.2009
Nursing Science
Sacramento City College
Sacramento, CASkills
- Patient & Customer Support
- Active Listening & Empathy
- Scheduling & Coordination
- Accurate Documentation
- Confidentiality Awareness
- Problem Resolution
- Clear Written & Verbal Communication
- Multitasking
- Team Collaboration
Timeline
Design Specialist
Sierra Pacific Home & Comfort
02.2021 - 05.2025
Field Sales Representative / Project Consultant
Transform Sears Home Improvements
08.2020 - 12.2021
Business / Assistant Manager
AT&T
05.2017 - 09.2018
Sales / Project Manager
S&G Discount Carpet
01.2015 - 01.2016
Assistant Sales Manager
Verizon Wireless
10.2011 - 07.2013
High School Diploma -
Pleasant Grove
Nursing Science
Sacramento City College