TOMIKA STEELE
Wilmington
Summary
Experienced human resources leader with 17 years in employee relations, leave administration, workplace investigations, and workers' compensation programs across union and non-union environments. Streamlined HRIS and payroll processes, enhanced compliance, and mitigated risks through data-driven initiatives and effective talent management.
Overview
18
18
years of professional experience
Work History
Administrative Assistant – Exploratory Role
Red Clay Consolidated School District
Wilmington
12.2024 - Current
- Coordinated daily office operations and maintained efficient workflow in educational setting.
- Managed scheduling and appointment bookings for staff and administration meetings.
- Maintained confidential records while supporting office operations and ensuring FERPA compliance.
- Applied HR principles to uphold confidentiality, ensure compliance, and resolve conflicts in school administrative environment.
- Assisted in preparing educational materials and resources for teachers and students.
HRIS Payroll Analyst (Contract)
City of Wilmington
Wilmington
01.2024 - 07.2024
- Streamlined payroll processes, enhancing HRIS reporting accuracy to support timely and accurate payroll delivery.
- Audited payroll and HRIS records to ensure compliance with FLSA and municipal regulations, mitigating risks and ensuring regulatory adherence.
- Processed payroll for city employees using specialized software systems to ensure timely payments.
- Ensure compliance with federal and state payroll regulations and guidelines.
- Analyze payroll data to identify discrepancies and resolve issues promptly.
Human Resources Benefits, Leave & Accommodations Specialist
Goodwill of Delaware & Delaware County
Wilmington
03.2023 - 12.2023
- Administered FMLA and ADA accommodations, disability claims, and leave of absence programs, ensuring compliance with policies and regulations while supporting employee needs.
- Advised managers and employees on HR policies and leave processes, enhancing understanding and adherence to procedures.
- Developed SOPs (standard operating procedures) to streamline FMLA, ADA, and leave administration, improving efficiency and consistency.
- Conducted unemployment investigations, ensuring compliance with regulatory requirements and minimizing potential risks.
Human Resources Manager (Contract)
Network Connect
Wilmington
10.2022 - 02.2023
- Oversaw HR operations, coordinating recruitment, payroll, benefits administration, and policy implementation to support organizational goals.
- Managed recruitment processes to attract top talent for various departments.
- Developed and implemented HR policies aligned with organizational goals.
- Facilitated employee training programs to enhance skills and knowledge.
Senior HR Generalist
Wilmington Housing Authority
Wilmington
07.2021 - 09.2022
- Directed full-cycle HR operations, enhancing talent acquisition, onboarding, benefits administration, employee relations, and terminations to align with organizational needs.
- Resolved labor relations and compliance matters, addressing union issues, unemployment claims, and policy administration to support leadership in achieving organizational objectives.
- Managed payroll processing and supervised two employees, ensuring accuracy, compliance, and efficient daily operations.
Prince Contracting
Tampa
09.2020 - 07.2021
- Managed benefits operations, overseeing enrollments, life changes, and issue resolution to deliver seamless employee experience.
- Analyzed benefits data to identify trends and recommend improvements.
- Executed E-Verify processes to confirm compliance with federal employment regulations, minimizing risk of penalties.
- Conducted background checks and assessed results to inform hiring decisions, ensuring alignment with company standards.
Workers’ Compensation & Benefits Specialist
DART First State – Delaware Transit Corporation
Wilmington
01.2017 - 01.2020
- Administered statewide workers’ compensation program for DART First State, overseeing claims management, investigations, and compliance across Delaware.
- Collaborated with safety teams, third-party administrators, and legal counsel to effectively resolve claims and maintain regulatory compliance.
- Directed return-to-work and light duty programs, traveling to support case management and facilitate employee reintegration.
ADA Specialist – Paratransit Eligibility & Travel Training
DART First State – Delaware Transit Corporation
Wilmington
01.2015 - 01.2017
- Conducted interviews and assessments to determine ADA eligibility, ensuring access to necessary services for individuals with disabilities.
- Evaluated applications and made determinations on service eligibility based on documented disabilities and program criteria, facilitating appropriate support for applicants.
- Reviewed documentation for compliance with ADA standards and regulatory requirements, maintaining program integrity and safeguarding rights of individuals.
Service Specialist
DART First State – Delaware Transit Corporation
Wilmington
01.2008 - 01.2015
- Managed 200+ customer inquiries daily, providing accurate information on transportation services to enhance customer satisfaction.
- Coordinated service schedules to ensure timely transportation for passengers.
- Assisted customers with transit inquiries and route information.
- Maintained accurate records of passenger feedback and service issues.
Education
Bachelor of Science - Applied Business
Wilmington University
Associate degree - Business Administration
Wilmington University
Human Resources Certificate -
Wilmington University
Certified Instructional Paraprofessional / Certified Administrative Assistant -
State of Delaware
Skills
- Administrative compliance and regulatory adherence
- HRIS management and payroll administration
- Employee leave and scheduling
- Office operations and data analysis
- Safety regulations and conflict resolution
- Effective communication and collaboration
- Workers' compensation and HR laws
- Recruiting and candidate sourcing
- Deadline-oriented problem solving
- Employee and labor relations
- Benefits management
- Talent acquisition strategies
- Organizational skills
- Employee retention initiatives
- Exit interviews facilitation
- Onboarding and orientation processes
- Background checks management
- Attendance tracking systems
- HR policies and procedures development
- HR services delivery
Affiliations
Delaware Society for Human Resource Management (SHRM), Member
Websites
Hr Areas Of Expertise
- Employee Relations
- ADA & FMLA Administration
- Workplace Investigations
- Workers’ Compensation
- Labor Relations
- Talent Management
- Workforce Planning
- HRIS Systems
- Compliance
- Organizational Culture
Professional Highlights
- Managed statewide workers’ compensation claims across Delaware conducting investigations and collaborating with safety teams and third-party administrators.
- Administered ADA accommodations, disability claims, and leave of absence programs ensuring regulatory compliance.
- Supported full-cycle HR operations including payroll, recruitment, onboarding, and employee relations.
- Conducted eligibility interviews and assessments for ADA paratransit services according to federal guidelines.
Timeline
Administrative Assistant – Exploratory Role
Red Clay Consolidated School District
12.2024 - Current
HRIS Payroll Analyst (Contract)
City of Wilmington
01.2024 - 07.2024
Human Resources Benefits, Leave & Accommodations Specialist
Goodwill of Delaware & Delaware County
03.2023 - 12.2023
Human Resources Manager (Contract)
Network Connect
10.2022 - 02.2023
Senior HR Generalist
Wilmington Housing Authority
07.2021 - 09.2022
Prince Contracting
09.2020 - 07.2021
Workers’ Compensation & Benefits Specialist
DART First State – Delaware Transit Corporation
01.2017 - 01.2020
ADA Specialist – Paratransit Eligibility & Travel Training
DART First State – Delaware Transit Corporation
01.2015 - 01.2017
Service Specialist
DART First State – Delaware Transit Corporation
01.2008 - 01.2015
Bachelor of Science - Applied Business
Wilmington University
Associate degree - Business Administration
Wilmington University
Human Resources Certificate -
Wilmington University
Certified Instructional Paraprofessional / Certified Administrative Assistant -
State of Delaware