Tomika Williams
Rosharon,TX
Summary
Excels at working with individuals from diverse cultural and socioeconomic backgrounds. Personable and resolution-focused. Experienced insurance professional career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR-Customer Service Representative
Foxhound Federal
Houston, TX
12.2023 - Current
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers regarding needs and addressed concerns.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented all conversations with customers in CRM software according to company standards.
- Processed orders, forms, applications, and requests.
Independent Claims Adjuster
Contractor
Rosharon, TX
10.2021 - Current
- Analyzed claim files for accuracy, completeness and compliance with applicable laws, regulations and procedures.
- Prepared detailed reports outlining findings from investigations and evaluations of claims.
- Deployed- Milwaukee May 2021-June 2021
- Deployed- Albuquerque June 2021-Aug 2021/May 2022-Dec 2022
- Virtual Deployed- Texas Jan 2023-Feb 2023/April 2023-May 2023
- Deployed- Clovis May 2023-Aug 2023
Housekeeping Manager
Eagle Eye Cleaning Solutions LLC
Houston, TX
03.2019 - 05.2024
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Established cleaning standards for all departments within the property.
Health Care Assistant
Contractor
Houston, TX
03.2019 - 11.2020
- Provided comfort measures such as back rubs and positioning of bedridden patients.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Assisted with cleaning of rooms between patients; restocked supplies as needed.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
Education
High School Diploma -
Willowridge High School
Houston, TX05-2003
Skills
- Data Entry
- Claims Processing
- Advanced computer skills
- Report Writing
- Regulatory Compliance
- Highly motivated
- Damage Assessment
- Complaint resolution
- Documentation
- Research
- Customer Service
- Call Center Operations
- Filing
- Positive and professional
- Microsoft Outlook
- Problem-solving abilities
Certification
NPN# 20113906.
Texas
Alabama
Arkansas
Georgia
Indiana
Michigan
Mississippi
New Mexico
Oklahoma
USAA IA Certification
CA Fair Claims
Timeline
CSR-Customer Service Representative
Foxhound Federal
12.2023 - Current
Independent Claims Adjuster
Contractor
10.2021 - Current
Housekeeping Manager
Eagle Eye Cleaning Solutions LLC
03.2019 - 05.2024
Health Care Assistant
Contractor
03.2019 - 11.2020
High School Diploma -
Willowridge High School