Tomina White
Columbus,OH
Summary
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
Work History
Call Agent
AEP
Columbus
11.2023 - Current
- Provided customer service support for incoming calls and emails.
- Answered customer inquiries regarding products, services, billing and technical issues.
- Assisted customers with navigating the company's website and helping with online accounts
- Resolved customer issues using problem-solving skills.
- Escalated complex customer inquiries to appropriate personnel when necessary.
- Completed connections between callers, departments and professionals.
- Used reference files to answer simple questions about client business.
Sales Agent
AT&T Wireless
Columbus, OH
06.2023 - 12.2023
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
Education
High School Diploma -
Whetstone High School
Columbus, OH06-2016
Skills
- Problem-solving skills
- Answering questions
- Quality Assurance
- Analytical abilities
- Customer communications
- Resolving issues
- Quality Control
- Goal-Oriented
- Data Gathering
- Gathering information
- Time Management
- Excellent Communication
- Problem-Solving
- Teamwork and Collaboration
- Goal Setting
- Adaptability and Flexibility
- Active Listening
- Self Motivation
- Attention to Detail
Timeline
Call Agent
AEP
11.2023 - Current
Sales Agent
AT&T Wireless
06.2023 - 12.2023
High School Diploma -
Whetstone High School