Tomme Chang
Buford,GA
Summary
Dynamic and results-driven car sales professional with over 10 years of experience in the automotive industry. Consistently surpasses sales targets by delivering exceptional customer service, building strong relationships, and possessing extensive product knowledge. Expert at identifying customer needs and providing tailored solutions that drive satisfaction and foster loyalty. Skilled negotiator and closer, passionate about assisting clients in finding their perfect vehicle. Committed to staying updated on market trends and automotive innovations to deliver informed recommendations. Recognized for achieving high customer satisfaction ratings and cultivating a positive dealership environment, earning consecutive Salesman of the Year awards for two years in a row.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Benjaman Moore -Gregory's Paint and Flooring
04.2021 - Current
- I provided valuable support to the store manager in daily operations, which included supervising staff, enhancing customer service, and managing inventory levels
- Additionally, I played a key role in developing comprehensive training programs for new employees and carried out performance evaluations to guarantee team productivity
- Moreover, I exhibited strong leadership abilities by motivating and mentoring team members, fostering a positive work culture, and driving operational excellence.
Head Fitness trainer/Owner, fitness trainer
Life Habit
10.2018 - 01.2021
- As an owner and head, , my responsibilities include: - Identifying clients' fitness levels and health - Overseeing completion of exercise routines - Tracking clients' physical progress - Modifying exercise plans based on needs, potential injuries, or health issues - Conducting individual and group fitness training sessions - Adopting a holistic training approach (e.g
- Cardiovascular exercise, strength training) - Overseeing the use of fitness equipment to ensure clients exercise properly and safely - Handling nutrition and health-related questions
Restaurant Manager
Kani House
05.2016 - 09.2018
- As part of my responsibilities, I am involved in the strategic planning of menu offerings to meet the needs of our customers
- I ensure that our establishment complies with all relevant licensing, hygiene, and health and safety regulations
- Additionally, I play a key role in promoting and marketing the business to attract new customers and retain existing ones
- This involves overseeing stock levels and ordering supplies to meet demand
- I also handle customer inquiries and complaints promptly and professionally, ensuring a high level of customer satisfaction
- Taking reservations and greeting and advising customers are also part of my daily duties
- Furthermore, I am responsible for problem-solving and addressing any operational challenges that may arise
- I prepare and present staffing and sales reports to track performance and make informed decisions
- Additionally, I maintain statistical and financial records to monitor the business's performance and assess and improve its profitability
- My role also involves liaising with customers, employees, suppliers, licensing authorities, and sales representatives to maintain strong relationships and ensure smooth business operations
- Overall, I work on making continuous improvements to the running of the business and contribute to the development of the restaurant
- Nt.
Sales Manager
Union City Nissan
04.2009 - 06.2011
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
Sales Consultant
Lindsay Lexus of Alexandria
05.2005 - 09.2008
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved or exceeded company-defined sales quotas.
Sales Consultant
Lexus Of Rockville
06.1999 - 07.2003
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Education
High School Diploma -
Gaithersburg High School
Rockville, MD05-1989
Skills
- Employee Scheduling
- Recruiting and interviewing
- Budget assistance
- Customer service and satisfaction
- Consulting
- Customer Relationship Management (CRM)
- Sales Strategies
Timeline
Assistant Manager
Benjaman Moore -Gregory's Paint and Flooring
04.2021 - Current
Head Fitness trainer/Owner, fitness trainer
Life Habit
10.2018 - 01.2021
Restaurant Manager
Kani House
05.2016 - 09.2018
Sales Manager
Union City Nissan
04.2009 - 06.2011
Sales Consultant
Lindsay Lexus of Alexandria
05.2005 - 09.2008
Sales Consultant
Lexus Of Rockville
06.1999 - 07.2003
High School Diploma -
Gaithersburg High School
Similar Profiles
Sabrina Yip-HougenSabrina Yip-Hougen
Technical Customer Service Specialist at Kelly-Moore Paint Company Inc.Technical Customer Service Specialist at Kelly-Moore Paint Company Inc.
Brian ZaccagniniBrian Zaccagnini
Sales at Benjamin Moore Paint FranchiseSales at Benjamin Moore Paint Franchise
April WelchesApril Welches
Owner/Operator at Benjamin Moore Retail Paint Stores (3 Locations)Owner/Operator at Benjamin Moore Retail Paint Stores (3 Locations)