Tommera Burns-Baldwin

• Provide the direct support to adults with disabilities participate in daily life in communities throughout NJ
• As a Support Manager provides caring, hands-on assistance with all daily living needs while encouraging people to learn new skills that maximize their potential for independence
• This includes personal hygiene, medication administration, daily household activities, workplace readiness skills, recreation activities, and support and advocacy in the community while managing other staff while at work and keeping up with company's policies and procedures.
• Monitor all aspects of the assigned program (i.e. day to day operations, staff schedules, doctor appointments, etc.);
• Provide oversight of staff to include training specific to individual needs in the home and ongoing support to ensure individual needs are met.
• Work directly with the individual and staff to ensure appropriate individual treatment plans/individual service plans and program strategies are developed, implemented and reviewed to meet the ongoing needs of the clients;
• Resolve individual care issues with regard to placement, programming, crisis intervention and admissions/discharge.
• Daily audits of physical plant, medication administration records, menus, etc. in the home to ensure the home meets the standards set forth by NJAC 10:44A.
• Helps to ensure that all program licenses, certificates and contracts are current and in compliance with all legal/regulatory guidelines.
• Submit weekly attendance reports in addition to payroll documents.
• Helps to ensure that the Residential Program maintains a healthy system of Quality Assurance that operates within agency guidelines and adheres to all established policies and procedures for ongoing continuous quality improvement;
• Maintain the program sites and when necessary initiate maintenance

requests to ensure the health and safety of the individuals in the home.

• Interview and evaluate staff/ provide corrective feedback.
• Foster teamwork and professionalism.
• Conducts monthly in services for personnel related to individual client needs, policy changes, upcoming trips, ISP, home concerns, maintenance, etc.
• Systems that were used on a regular basis
• Therap
• Relias
• Paycom
• SharePoint
• Excel
• Microsoft

• On a daily basis taking inbound and outbound making sure before scheduling patients transportation making sure patient have active Medicaid/Medicare I was taking 100-140 calls a day scheduling patients transportation for their upcoming appointments I was answering the phone politely asking patient there information so I can verifying HIPPA asking them what day and time specifically did they have to be at there appointment while controlling 2 computers at once once I'm done making there appointments ask them politely is there anything else I can assist you with if patient says no I would end the call politely by saying thank u have a great day