Tommie Edwards
Oxon Hill,MD
Summary
Goal-oriented manager with distinguished experience in YMCA industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
13
13
years of professional experience
Work History
Membership Director
YMCA Of Metropolitan Washington
08.2019 - Current
- Increased membership retention by developing and implementing targeted engagement strategies.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
- Collaborated with marketing team to create effective promotional materials for attracting new members.
- Organized and executed successful events, fostering a sense of community among members.
- Developed strong relationships with partner organizations, enhancing the value proposition for members.
Assistant General Manager
Gold’s Gym
08.2011 - 08.2019
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Education
Psychology - Psychology
University of The District of Columbia
Washington, DCSkills
- Enrollment Processing
- Membership Retention
- Partnership Development
- Sales Management
- Social Media Marketing
- Fiscal Management
Timeline
Membership Director
YMCA Of Metropolitan Washington
08.2019 - Current
Assistant General Manager
Gold’s Gym
08.2011 - 08.2019
Psychology - Psychology
University of The District of Columbia