Tommie Epperson
Chicago,IL
Summary
Customer-focused professional with a 20+ years background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Guest Service Representative (GSR)
Extended Stay Hotels
Skokie, IL
08.2024 - Current
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Collaborated with housekeeping to ensure room readiness for new arrivals.
- Trained new staff on customer service protocols and hotel policies.
- Maintained a clean, organized front desk area for optimal guest experience.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Transporter Level 2
Georgia Nut Company
Skokie, IL
05.2020 - 08.2025
- Material Handler
- Unloading tankers
- Order Picking
- Cycle counts, Validate inventory, Audit paperwork
- Loading and unloading freight
- Ensured compliance with safety regulations during transport operations.
Night Auditor
Super 8 Motels
Chicago, IL
04.2015 - 03.2021
- Prepared detailed audit reports at the end of each shift.
- Processed billing adjustments and handled cash transactions accurately.
- Managed nightly front desk operations and guest check-ins.
Education
Bachelor's degree - Business Management
William Penn University
Oskaloosa, IAHigh School Diploma -
Austin Community Academy
Chicago, ILSkills
- Customer relationship management
- Cash handling experience
- Equipment inspection
- Quality control
- Software proficiency
- Time management
Timeline
Guest Service Representative (GSR)
Extended Stay Hotels
08.2024 - Current
Transporter Level 2
Georgia Nut Company
05.2020 - 08.2025
Night Auditor
Super 8 Motels
04.2015 - 03.2021
Bachelor's degree - Business Management
William Penn University
High School Diploma -
Austin Community Academy