TOMMIE GRAVES
AZLE,TX
Summary
Customer-oriented sales and accounts professional with 20 plus years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Agent Personal Lines
ASSURANCE IQ, LLC
SEATTLE, WA
10.2022 - Current
- Consistently sat within the top 20% of agent workforce measuring a stack rank of sales, retention, and quality assurance key performance indicators. Responsible for offering and selling multiple personal lines insurance products including Auto, Home, Condominium, Renters, Landlord Dwellings, Umbrella, Boat, Motorcycle, RV, and ATV
- Responsible for offering and selling multiple personal lines insurance products including Auto, Home, Condominium, Renters, Landlord Dwellings, Umbrella, Boat, Motorcycle, RV, and ATV.
- Created presentations and proposals for prospective clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Negotiated contracts with customers to secure sales deals.
- Held strategic and value-add conversations with prospects to guide their decisions to purchase insurance products
- Ensured all products sold within compliance standards, free from E & O, and followed laid out business practices
- Assisted management in handling high net worth clients with 'white glove' service.
Sales Agent Personal Lines
FARMERS INSURANCE
AZLE, TX
06.2022 - 09.2022
- Sales Specialist responsible for offering, selling and servicing new and retained customers.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Negotiated contracts with customers to secure sales deals.
- Maintained accurate records of all sales activities in the company's CRM system.
- Resolved customer complaints promptly and effectively.
- Identified opportunities for cross-selling additional products and services.
Sales Agent Personal Lines
STATE FARM
SAGINAW, TX
11.2016 - 06.2022
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships
- Exceeded goals for new accounts in a single sales cycle
- Retained excellent client satisfaction ratings through outstanding service delivery
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Participated in trade shows and other events to promote our products and services.
- Assisted senior management in developing strategies for increasing sales revenue.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Senior Tax Analyst
H & R Block
Lake Worth, Texas
12.2007 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
Skills
- Contract Preparation
- Sales Goals
- Contract negotiation expertise
- Account Servicing
- Regulatory Compliance
- Revenue Generation
- Personal Lines Insurance
- Strategic Conversations
- Negotiation Tactics
- White Glove Service
- Adaptability to Change
- Resilience Under Pressure
Certification
Personal Lines Insurance License - Resident state of Texas - renews June 2025.
Life and Health Insurance License - Resident state of Texas - renews June 2025
Timeline
Sales Agent Personal Lines
ASSURANCE IQ, LLC
10.2022 - Current
Sales Agent Personal Lines
FARMERS INSURANCE
06.2022 - 09.2022
Sales Agent Personal Lines
STATE FARM
11.2016 - 06.2022
Senior Tax Analyst
H & R Block
12.2007 - Current
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