Tommie C. Gaines, III
Buford
Summary
Results-driven professional with extensive experience in account management, client relations, and sales processes. Proven ability to build and maintain strong customer relationships, manage multiple projects, and drive year-over-year growth in assigned accounts. Adept at collaborating with internal teams, analyzing performance metrics, and providing actionable insights to optimize business outcomes. Strong communicator with a solid background in real estate, financial services, and customer service. Proficient in Microsoft Office Suite and committed to delivering exceptional service and results.
Overview
21
21
years of professional experience
Work History
Georgia Real Estate Agent
Real Estate Services Atlanta
Atlanta, GA
05.2016 - Current
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and effectively.
- Assist clients with purchasing and selling homes, managing the entire sales process from initial contact to closing.
- Collaborate with other agents, attorneys, and internal teams to develop and implement strategies for successful transactions.
- Act as liaison between buyers and sellers, ensuring clear communication and satisfaction on both sides.
- Track sales metrics and report progress to leadership, providing insights to optimize sales strategies.
- Prepare and present formal business reviews and documentation as required.
- Utilize Microsoft Office programs (Outlook, Word, Excel, PowerPoint) for reporting, presentations, and communication.
- Negotiated contracts and agreements to ensure favorable terms for clients.
- Provided expert guidance on market trends, property values, and investment opportunities.
Account Manager
Open Road Transport
Conyers, GA
02.2013 - 02.2024
- Managed client relationships to ensure satisfaction and retention through personalized service and timely communication.
- Developed strategic account plans to align services with customer needs, enhancing overall client engagement.
- Led cross-functional teams to implement process improvements, increasing operational efficiency and reducing service delays.
- Analyzed market trends to identify opportunities for account growth and effectively positioned services to meet client demands.
- Mentored junior account managers, fostering skill development and promoting a collaborative team environment.
- Conducted regular performance reviews of accounts, ensuring compliance with service agreements and addressing any issues proactively.
- Established key performance indicators (KPIs) for accounts, tracking progress and driving results in line with company objectives.
- Coordinated logistics operations with internal stakeholders, optimizing resource allocation for improved delivery timelines.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Initial Loss Reporting Claims Specialist
State Farm
Dunwoody, GA
06.2014 - 10.2015
- First point of contact between customers and the company, providing excellent verbal and written communication.
- Explained policy coverages, addressed customer concerns, and facilitated claims processes.
- Assisted customers in obtaining rentals, towing, and repairs, ensuring high-quality service and satisfaction.
- Supported and trained associates in claims processes, collaborating with internal teams to improve efficiency.
Financial Advisor and Loan Modification Specialist
Upside Down Solutions
Snellville, GA
10.2011 - 06.2014
- Managed client accounts, providing asset management, home modifications, and principal reductions.
- Conducted performance analysis and provided recommendations to optimize client outcomes.
- Developed and maintained strong customer relationships, supporting business growth and retention.
Loan Officer/Customer Service Rep/Branch Manager
First National Lending Center
Marietta, GA
05.2005 - 10.2011
- Managed a pipeline of 25 loan officers, providing training, support, and performance tracking.
- Conducted 150-200 daily outbound B2B and customer calls, securing leads through referrals and business relationships.
- Guided customers through the sales process, from initial inquiry to closing, ensuring compliance with contractual terms and agreements.
Education
Community Association Management -
Georgia Institute of Real Estate
Atlanta, GAReal Estate Licensure - undefined
Career Web School
Atlanta, GASoftware Engineering - undefined
Auburn University
Auburn, AL07-2003
Honors Diploma - undefined
Choctaw County High School
Butler, AL05-1997
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Works well independently
- Contract negotiation
- Buyer representation
- Client-oriented
- Negotiation expertise
- Client management
- Property valuation
- Property marketing
- Client needs assessment
- Contract preparation
- Buyer contracts
- Tech-Savvy
- Sales presentations
- Presenting
- Digital marketing
- Comparative market analysis
- Leasing and sales
- Proficient in Microsoft office
- Real estate development
- Partnership development
- Seller representation
- Staff management
- Lender relations
- Technological proficiency
- Database management
- Business consultant
Timeline
Georgia Real Estate Agent
Real Estate Services Atlanta
05.2016 - Current
Initial Loss Reporting Claims Specialist
State Farm
06.2014 - 10.2015
Account Manager
Open Road Transport
02.2013 - 02.2024
Financial Advisor and Loan Modification Specialist
Upside Down Solutions
10.2011 - 06.2014
Loan Officer/Customer Service Rep/Branch Manager
First National Lending Center
05.2005 - 10.2011
Real Estate Licensure - undefined
Career Web School
Software Engineering - undefined
Auburn University
Honors Diploma - undefined
Choctaw County High School
Community Association Management -
Georgia Institute of Real Estate
RELATIVE EXPERIENCE
- Developed and maintained strong relationships with key national and regional accounts, enhancing customer satisfaction and loyalty.
- Executed strategic sales initiatives to drive revenue growth across diverse markets and product lines
- Collaborated with cross-functional teams to align marketing strategies with account needs and business objectives
- Proficient in Microsoft Office Suite, including Excel for performance analysis and PowerPoint for creating impactful business reviews.
- Increased sales revenue by 20% year-over-year by developing and implementing strategic growth initiatives.
- Served as the primary point of contact for clients, addressing inquiries and resolving issues promptly to ensure customer satisfaction.
- Successfully managed multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
- Quickly adapt to new industries and leverage market research to identify opportunities and drive growth.