Tommisha Jackson

• Supported HR operations by managing employee documentation, assisting with onboarding logistics, and maintaining organized personnel records while ensuring confidentiality and compliance.
• Maintained and organized employee files, onboarding records, and departmental documentation to support accurate record keeping systems.

Completed I-9 employment eligibility verification and physical document inspections for new hires and existing employees.

Managed front desk operations and HR communications through shared email inboxes.

Coordinated incoming and outgoing mail distribution. Supported multiple Human Resources offices by providing float coverage.

Assisted with employee onboarding documentation and personnel file management.

Maintained confidential employee records while ensuring compliance with company policies.

• Provided end to end HR support within a leading Georgia healthcare system, assisting employees with benefits, HR systems, and inquiries while serving as a liaison between staff and HR leadership to streamline communication and improve response times.
• Served as a key point of contact for 1,000+ employees, resolving complex HR and benefits inquiries with empathy and precision.
• Managed and optimized PeopleSoft Employee Self Service and Manager Self Service platforms, increasing operational efficiency by 20%.
• Partnered with HR leadership on internal communications and process improvements to enhance the employee experience.
• Oversaw benefit verification and termination workflows, ensuring full compliance with organizational and regulatory policies.

• Supported company-wide employee engagement and retention programs while managing sensitive workplace matters with discretion and fairness. Played a key role in onboarding and retention initiatives that strengthened organizational culture and improved workforce stability.
• Led end-to-end onboarding programs, improving new-hire productivity by 25% through structured orientation and engagement initiatives.
• Maintained financial tracking for retention and sign-on bonuses, aligning incentives with workforce planning and retention goals.
• Mediated 50+ employee disputes, achieving a 95% resolution rate while maintaining trust and compliance across departments.

• Provided high-level administrative and operational support to a multidisciplinary healthcare team, ensuring seamless coordination, efficient communication, and a positive environment for both staff and patients.
• Provided administrative support to cross-functional teams, managing scheduling, records, and communication with a 30% improvement in office efficiency.
• Handled over 100+ calls weekly, ensuring excellent patient and staff support.
• Streamlined internal processes that improved task coordination and boosted team productivity by 15%.