Tommy Connell
Copperas Cove
Summary
Retail professional with solid foundation in shop management and operational efficiency. Proven ability to enhance customer satisfaction and optimize inventory management. Reliable team player with focus on collaboration and adaptability, proficient in staff training and problem-solving.
Overview
5
5
years of professional experience
Work History
Shop Manager
Psycho Billy Speed Shop
11.2023 - Current
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
Engagement Specialist
Rugiet Health
02.2023 - 10.2023
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Contributed to the creation of engaging content for company ads, newsletters, blogs, and social media, resulting in a 80% increase in audience engagement and a 19% growth in social media followers within 8 months.
- Generated over 18K+ Followers & 2M+ Views in 6 months for new sponsored accounts
Inside Sales Advisor
Tesla
06.2022 - 01.2023
- Increased sales leads by proactively engaging with potential clients through cold calling and email outreach.
- Provided excellent customer service throughout entire sales cycle, addressing client concerns promptly and professionally.
- Stayed current on company offerings and industry trends.
Store Manager
All Star Elite
01.2022 - 05.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Energy Advisor
Circle L. Solar
07.2021 - 12.2021
- Conducted in-depth analyses of utility bills, identifying trends and opportunities for cost reduction.
- Coordinated with other departments such as marketing, finance, and operations, ensuring smooth collaboration during sales processes.
- Established strong relationships with clients, resulting in increased customer satisfaction and loyalty.
Salesman
Nordstrom
11.2019 - 07.2021
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX05-2019
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
Timeline
Shop Manager
Psycho Billy Speed Shop
11.2023 - Current
Engagement Specialist
Rugiet Health
02.2023 - 10.2023
Inside Sales Advisor
Tesla
06.2022 - 01.2023
Store Manager
All Star Elite
01.2022 - 05.2022
Energy Advisor
Circle L. Solar
07.2021 - 12.2021
Salesman
Nordstrom
11.2019 - 07.2021
High School Diploma -
Copperas Cove High School
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