TOMMY DANG
NY
Summary
Motivated individual seeking to apply analytical skills for business operations
Overview
5
5
years of professional experience
Work History
CRM and Application Services IT Analyst II
NewYork Presbyterian Hospital
08.2023 - Current
- Assist in building Salesforce applications for internal team's workflows
- Gather requirements needed for Salesforce builds
- Provide end user support for users after application is live
- Build reports and dashboards for stakeholders
- Assist in deploying Development, User Acceptance Testing, and live instances of Salesforce application
Corporate Systems IT Analyst I
NewYork Presbyterian Hospital
01.2022 - 08.2023
- Provide system support for Forms on Demand and Mobileview applications
- Ensure biomed assets are properly maintained in our Connectiv CMMS database
- Coordinate installation and provided go-live support of RFID printers
- Assist in implementation of RFID technology used for asset tracking
- Evaluate and tested new RFID patient Wristbands
- Collaborate with other IT Teams and vendors to test and update healthcare applications/databases
- Assist in maintaining digital roadmap for future hospital projects
- Provide end user support of tickets assigned via ServiceNow for multiple locations
Telecom IT Analyst
Mediterranean Shipping Company
09.2019 - 12.2021
- Analyze internal issues and help troubleshoot problems for all offices nationwide
- Provide monthly statistical reports of call center groups, cellular expenditures, and telephony inventory
- Process invoices in SAP Concur
- Provide end support for users on the phone and pc
- Manage purchase orders with vendors
- Coordinate installation activities with vendors and other offices globally
Education
Bachelor of Arts - Major in Economics, Minor in Business Management
University at Buffalo
01.2019
Skills
- Time Management
- Organization
- Problem Solving
- Teamwork
- Microsoft Word
- Microsoft Excel
- Pivot Tables
- Vlookups
- Microsoft PowerPoint
- Salesforce
Timeline
CRM and Application Services IT Analyst II
NewYork Presbyterian Hospital
08.2023 - Current
Corporate Systems IT Analyst I
NewYork Presbyterian Hospital
01.2022 - 08.2023
Telecom IT Analyst
Mediterranean Shipping Company
09.2019 - 12.2021
Bachelor of Arts - Major in Economics, Minor in Business Management
University at Buffalo