Summary
Overview
Work History
Education
Skills
Timeline
Generic

TOMMY DANG

NY

Summary

Motivated individual seeking to apply analytical skills for business operations

Overview

5
5
years of professional experience

Work History

CRM and Application Services IT Analyst II

NewYork Presbyterian Hospital
08.2023 - Current
  • Assist in building Salesforce applications for internal team's workflows
  • Gather requirements needed for Salesforce builds
  • Provide end user support for users after application is live
  • Build reports and dashboards for stakeholders
  • Assist in deploying Development, User Acceptance Testing, and live instances of Salesforce application

Corporate Systems IT Analyst I

NewYork Presbyterian Hospital
01.2022 - 08.2023
  • Provide system support for Forms on Demand and Mobileview applications
  • Ensure biomed assets are properly maintained in our Connectiv CMMS database
  • Coordinate installation and provided go-live support of RFID printers
  • Assist in implementation of RFID technology used for asset tracking
  • Evaluate and tested new RFID patient Wristbands
  • Collaborate with other IT Teams and vendors to test and update healthcare applications/databases
  • Assist in maintaining digital roadmap for future hospital projects
  • Provide end user support of tickets assigned via ServiceNow for multiple locations

Telecom IT Analyst

Mediterranean Shipping Company
09.2019 - 12.2021
  • Analyze internal issues and help troubleshoot problems for all offices nationwide
  • Provide monthly statistical reports of call center groups, cellular expenditures, and telephony inventory
  • Process invoices in SAP Concur
  • Provide end support for users on the phone and pc
  • Manage purchase orders with vendors
  • Coordinate installation activities with vendors and other offices globally

Education

Bachelor of Arts - Major in Economics, Minor in Business Management

University at Buffalo
01.2019

Skills

  • Time Management
  • Organization
  • Problem Solving
  • Teamwork
  • Microsoft Word
  • Microsoft Excel
  • Pivot Tables
  • Vlookups
  • Microsoft PowerPoint
  • Salesforce

Timeline

CRM and Application Services IT Analyst II

NewYork Presbyterian Hospital
08.2023 - Current

Corporate Systems IT Analyst I

NewYork Presbyterian Hospital
01.2022 - 08.2023

Telecom IT Analyst

Mediterranean Shipping Company
09.2019 - 12.2021

Bachelor of Arts - Major in Economics, Minor in Business Management

University at Buffalo

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