Summary
Overview
Work History
Education
Skills
Timeline
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Tommy D'Angelo

Chicago,IL

Summary

Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers by using loyalty programs, having regular communication, and offering incentives. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Overview

10
10
years of professional experience

Work History

Carrier Sales Representative

Coyote Logistics, UPS
Chicago, IL
09.2021 - 03.2024
  • Developed and implemented strategies to increase sales volume.
  • Developed relationships with carriers by providing excellent service and support.
  • Identified new opportunities for expanding business with existing carriers.
  • Collaborated closely with other departments such as customer operations and customer sales to ensure smooth order fulfillment processes.
  • Tracked shipments from pickup to delivery, communicating accurate load information with carrier.
  • Provided technical advice on our digital freight platform to streamline the process of booking and tracking a load from pickup to delivery.

UPS Peak Season Manager

Coyote Logistics, UPS
Chicago, IL
09.2021 - 03.2024
  • Worked on a project for UPS Peak Season every year, for three years from November through January.
  • Was asked to come back as a supervisor the second year and a manager of multiple teams the third year. Coached, mentored and trained team members in order to improve their job performance.
  • Worked onsite the first two years at the UPS hubs in Secaucus, NJ and Middletown, PA. Collaborated with UPS employees and contracted carriers to ensure maximum efficiency.
  • Operated above a
  • Sourced out third-party carriers during the holiday season to help with the surge in order volume and tracked hundred of shipments a day from beginning to end.

Staff Manager

Brown's Chicken & Pasta
Homer Glen, IL
07.2016 - 07.2018
  • Used SOPs to train approximately twenty employees and pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies
  • Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors
  • Improved employee retention and morale by encouraging one-on-one discussions, providing opportunities for feedback, and showing employee appreciation
  • Provided staff with support and training to achieve top client satisfaction
  • Responsible for up to five team members daily
  • Worked with potential customers to assist with their large catering events, including menu planning, delivery and setup, and follow-up for customer satisfaction.

Line Cook/Prep Cook

Brown's Chicken & Pasta
Homer Glen, IL
06.2014 - 07.2016
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Organized and prepared catering orders for large events of up to 100 people.

Education

Bachelor of Science : Business Administration -

Illinois State University
06.2021

Bachelor of Science: General Marketing -

Illinois State University
06.2021

Skills

  • Network development
  • Strategic Planning
  • Customer Relations
  • Staff Training
  • Excellent work ethic
  • Multitasking abilities
  • Fast learner

Timeline

Carrier Sales Representative

Coyote Logistics, UPS
09.2021 - 03.2024

UPS Peak Season Manager

Coyote Logistics, UPS
09.2021 - 03.2024

Staff Manager

Brown's Chicken & Pasta
07.2016 - 07.2018

Line Cook/Prep Cook

Brown's Chicken & Pasta
06.2014 - 07.2016

Bachelor of Science : Business Administration -

Illinois State University

Bachelor of Science: General Marketing -

Illinois State University

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Tommy D'Angelo