Tommy Duplantis
Missouri City
Summary
Reliable Store Manager with 40 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
28
28
years of professional experience
Work History
Soft lines Manager
Bass Pro Shops
Houstom
2024.11 - Current
- Managed softlines department operations and team performance at a leading outdoor retailer.
- Trained staff on product knowledge and customer service best practices for enhanced sales.
- Developed visual merchandising strategies to create appealing displays and attract customers.
- Collaborated with vendors to select quality merchandise aligned with brand standards and trends.
- Conducted regular team meetings to communicate goals, updates, and encourage employee engagement.
- Collaborated with other departments such as Visual Merchandising to maximize product placement opportunities within the store environment.
Director of Store Operations
Suitmart
Houston
2024.02 - 2024.11
- Provided guidance on merchandising decisions based on consumer demand trends.
- Managed the day-to-day operations of multiple retail locations ensuring high levels of customer satisfaction.
- Implemented corporate policies on pricing, display of merchandise, safety standards and customer service practices.
- Developed strategies aimed at increasing customer loyalty through enhanced product knowledge among employees.
- Resolved escalated customer complaints professionally while maintaining a positive relationship with customers.
- Oversaw the recruitment, hiring, training, scheduling, supervision, evaluation of all store personnel.
- Created marketing campaigns including promotional events designed to drive traffic into stores.
- Monitored store performance and identified areas for improvement, developing strategies to increase sales, profits, customer service, and employee morale.
Store Manager
Sephora
Sugar Land
2010.08 - 2024.01
- Created effective business plans to focus strategic decisions on long-term objectives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored employee performance and identified performance gaps for corrective action.
- Delegated work to staff, setting priorities and goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Resolved customer complaints in a timely manner.
- Assessed operational efficiency of the store's departments.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
DM In Training
Ulta Cosmetics
Houston
2007.09 - 2010.07
- Supported sales team members to drive growth and development.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Mentored team members by demonstrating best practices for sales and customer service.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Strategized business operations, merchandising strategies and personnel moves.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Cultivated positive rapport with associates and team leadership.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
General Manager
Old Navy
Houston
1998.10 - 2007.09
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delegated work to staff, setting priorities and goals.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
- Formed and sustained strategic relationships with clients.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Led employee evaluations with constructive feedback to boost performance.
Education
Bachelor of Science - Sports Medicine
Texas Christian University
Fort Worth, TX1981-05
Skills
- Partnership Building
- Talent Recruitment
- Store Merchandising
- Retail Inventory Management
- Operations Management
- Team Development
- Employee Training
- Budget Administration
- Relationship Building and Management
- Sales Professional
- Friendly and Positive
- Work Planning and Prioritization
Affiliations
- Athletic Trainer at TCU
- Member Phi Delta Theta Fraternity
Timeline
Soft lines Manager
Bass Pro Shops
2024.11 - Current
Director of Store Operations
Suitmart
2024.02 - 2024.11
Store Manager
Sephora
2010.08 - 2024.01
DM In Training
Ulta Cosmetics
2007.09 - 2010.07
General Manager
Old Navy
1998.10 - 2007.09
Bachelor of Science - Sports Medicine
Texas Christian University