CHRISTINE OTIS
New Paltz
Summary
Ability to lead a winning team, maintain professional working relationships. Results oriented. Identifies and understands personal values of superiors, subordinates, peers and others. Display an effective, productive management style while enforcing policies, rules and procedures. Is able to sustain organizational successes in a highly competitive environment through my 15 plus years in management.
Retail professional ready to bring high standards and result-driven approaches to dynamic environment. Adept at improving merchandising strategies and streamlining operations to enhance customer satisfaction. Committed to fostering collaborative team environment and adapting to evolving retail trends, showcasing strong leadership and organizational skills.
Overview
16
16
years of professional experience
Work History
Soft Lines Manager
Dick’s Sporting Goods
Middletown, NY
01.2025 - Current
- Responsible for managing day to day operations of the store
- Operational plans and organizes both short term and long term goals
- Holds team accountable for meeting operational guidelines, brand, standards, customer service expectations and company policies.
- Responsible for all aspects for visual merchandise and planograms for apparel and footwear
Store Manager
Big Lots
Kingston, NY
01.2023 - 01.2025
- Responsible for leading, planning and directing an entire store team
- Accountable for all functional areas to include financial performance
- Promoted to a higher volume “store of the future”
- Revamped entire team
- Improved profit over 250K within 6 months
Assistant Store Manager/Visual Merchandiser
Big Lots
Saugerties, NY
01.2022 - 01.2023
- Collaborate with team leaders to maximize productivity
- Travel to other stores as needed to support a positive impact
- Multiple recognitions through “Exclaim Program” from District Managers, Store Managers and multiple customer service surveys.
- Cut yearly shrink in half under my leadership
- Promoted to store manager within 10 months of hire date
Store Manager
Claire’s Boutique
Kingston, NY
01.2021 - 01.2022
- Maintained an appropriate merchandized and commercially correct store.
- Team leadership, recruiting, training, managing and providing direction and development to ensure the team was challenged and achieving results.
- Trained staff members in selling skills, piercing ears while utilizing appropriate hygienic technique.
- Top leader in Diamond earing sales
Visual Merchandizing Assistant
Target
Kingston, NY
01.2015 - 01.2021
- Directed strategic and brand appropriate initiatives to improve presentation and maximize sales.
- Ensures that sales personal are making effective use of all advertising and merchandising programs
- Transform a physical environment into an extension of the brands image.
- Highly responsive to customer needs and demands to maximize sales
Quick Lane Manager
Johnson Ford
Kingston, NY
01.2010 - 01.2016
- Execute best practices with each customer to ensure is provided with a great experience, to explain vehicle maintenance and repairs.
- Increase profitability by maximizing sales and executing retail promotions
- Overseeing technicians work including time management, efficiency, parts ordering and completion times
- Top tire sales performer for 2 consecutive years in the region
Education
High School -
Highland High School
06.1991
Esthetics
Parks College
Albuquerque, New Mexico06.1999
Skills
- Leadership skills
- Team Development
- Training and Coaching
- Expense Management
- Inventory Management
- Point of Sale (POS Systems)
- Recruiting and Hiring
- Store operations
- Merchandising strategies
- Fashion trends
- Positive attitude
- Excellent communication
- Team collaboration
- Relationship building
Timeline
Soft Lines Manager
Dick’s Sporting Goods
01.2025 - Current
Store Manager
Big Lots
01.2023 - 01.2025
Assistant Store Manager/Visual Merchandiser
Big Lots
01.2022 - 01.2023
Store Manager
Claire’s Boutique
01.2021 - 01.2022
Visual Merchandizing Assistant
Target
01.2015 - 01.2021
Quick Lane Manager
Johnson Ford
01.2010 - 01.2016
Esthetics
Parks College
High School -
Highland High School