Tommy Gill

Developed teams and implemented sales and service strategies for the Van Alstyne Texas location from 9.1.2011 until 12.01.2017. At this point I took on a larger role of Regional Manager from 12.01.2017 until 10.1.2018. Since then I have been the General Manager of the Oklahoma City location which is the position I still hold.

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Established and maintained effective communication with staff members to ensure efficient operations.

• Conducted market research to identify potential customers for sales campaigns.
• Developed and implemented strategies to meet sales quotas.
• Analyzed customer feedback to identify areas of improvement in product offerings.
• Gathered data on competitors' pricing, products, and promotional activities.
• Maintained accurate records of customer interactions and transactions.
• Conducted market research to identify industry trends and customer needs.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Organized promotional events to increase product awareness.
• Resolved customer complaints in a timely manner.