Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

William Grias

Geek Squad - Best Buy
Harrisonburg,Virginia
1
Certification
4
years of professional experience

Results-driven professional with expertise in coaching, operations management, and customer satisfaction. Proven ability to enhance team performance and streamline processes to deliver exceptional service.

Work History

C.I.A Senior Agent

1 Year 9 Months
Geek Squad - Best Buy | 11.2024 - Current
  • Mentored junior agents, fostering skill development and improving team performance.
  • Conducted training sessions on new technology and repair techniques for staff members.
  • Streamlined troubleshooting processes, reducing resolution time for customer issues.
  • Led technical support initiatives, enhancing customer satisfaction and service efficiency.

Shift Leader

1 Year 8 Months
Best Buy | 03.2023 - 11.2024
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Coordinated team schedules to optimize staffing levels during peak sales periods.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Analyzed inventory levels, implementing effective restocking strategies to enhance product availability.
  • Developed training materials for staff development, improving team performance and service quality.

Sales Associate

9 Months
Best Buy | 06.2022 - 03.2023
  • Processed transactions efficiently using POS systems, ensuring accuracy and security.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Participated in training sessions to stay updated on new products and promotions.
  • Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
  • Responded to customer inquiries and resolved issues, enhancing overall service quality.

Education

Associate of Science - Computer Science

Richard Bland College | Prince George, VA | 05-2021
  • 3.7 GPA
  • Awarded cum laude

Associate of Science - IT

James Madison University | Harrisonburg, VA | 05-2028

Skills

Team development
Product and service sales
Expert in Windows and Mac software
Talent acquisition
Telephone etiquette
Corporate strategy
Technical support
Sales and merchandising
Technical troubleshooting

Certification

  • Apple Certified Technician Training - 10/14/24
  • Certified Windows Technician, Geek Squad - BestBuy - 10/10/24

Timeline

C.I.A Senior Agent

Geek Squad - Best Buy
11.2024 - CurrentRead More

Shift Leader

Best Buy
03.2023 - 11.2024Read More

Sales Associate

Best Buy
06.2022 - 03.2023Read More

James Madison University

Associate of Science from IT
Read More

Richard Bland College

Associate of Science from Computer Science
Read More
William Grias