Results-driven professional with expertise in coaching, operations management, and customer satisfaction. Proven ability to enhance team performance and streamline processes to deliver exceptional service.
Work History
C.I.A Senior Agent
1 Year 9 Months
Geek Squad - Best Buy | 11.2024 - Current
Mentored junior agents, fostering skill development and improving team performance.
Conducted training sessions on new technology and repair techniques for staff members.
Streamlined troubleshooting processes, reducing resolution time for customer issues.
Led technical support initiatives, enhancing customer satisfaction and service efficiency.
Shift Leader
1 Year 8 Months
Best Buy | 03.2023 - 11.2024
Supervised daily operations, ensuring adherence to company policies and procedures.
Coordinated team schedules to optimize staffing levels during peak sales periods.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Outbound Escalation Call Center Agent /Senior Customer Service Representative at Fisher & PaykelOutbound Escalation Call Center Agent /Senior Customer Service Representative at Fisher & Paykel