Tommy Guillory
Houston,TX
Summary
IT Specialist with 4+ years of experience delivering customer service and showcasing proficiency in problem-solving, analytical thinking, and technical acumen. Possess a passion for providing high quality support to a diverse range of end users.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deployment Specialist
Xpertechs
11.2023 - 05.2024
- Traveled to client locations to diagnose and troubleshoot on-site issues for over 600 end users.
- Oversaw inventory control processes, organized stockroom layout, and implemented inventory management systems, reducing stock discrepancies
- Orchestrated seamless deployment of software updates and repairs, ensuring minimal downtime for customers
- Installed 20 network switches and rerouted cabling in server room
- Collaborated with cross-functional teams to develop and implement deployment strategies that improved efficiency by 40% and reduced errors
NOC Technician
Global Linking Solutions
07.2022 - 10.2023
- Support multiple enterprise customers in a fast paced MSP enviroment with more than 50,000 sites deployed globally. Daily use of ticketing system resolving over 100 tickets per shift while ensuring end user satisfaction.
- Actively implement and maintain network monitoring tools to ensure the continuous operation of the company's network infrastructure.
- Specialize in troubleshooting physical and cloud network equipment, including routers, switches, access points, and firewalls ensuring seamless connectivity. (Vendors including but not limited to Cisco, Fortinet, VMware, Cradlepoint.)
- Coordinate with external vendors and service providers via email, phone, or ticketing queue to troubleshoot and resolve network issues in a timely manner. Occasionally escalating to the proper contact if needed
Sales Representative
Macys
11.2020 - 03.2022
- Troubleshot store computer hardware and peripherals
- Sold over $100,000 in merchandise in a day by utilizing unique social media strategies
- Trained newly onboarded associates
- Effectively listen and adapt to unique customer needs in order to sell merchandise
- Build and maintain rapport with customers
Education
Bachelor's Degree in Information Technology -
Western Governance University
07.2025
Skills
Ticketing, Hardware & Software, Troubleshooting, Problem Solving, Customer Support, Soft Skills, Communication, Teamwork
Certification
- CompTIA A+
- CompTIA Network+
- Certified Network Apprentice
- AWS Cloud Practitioner
Timeline
Deployment Specialist
Xpertechs
11.2023 - 05.2024
NOC Technician
Global Linking Solutions
07.2022 - 10.2023
Sales Representative
Macys
11.2020 - 03.2022
Bachelor's Degree in Information Technology -
Western Governance University
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