Results-driven Deployment Specialist at Peak Interactive with expertise in hardware installation and network troubleshooting. Successfully led a team to refresh over 600 user systems, enhancing operational efficiency. Known for exceptional client service and strong problem-solving skills, ensuring seamless software deployment and equipment maintenance across multiple locations.
Overview
6
6
years of professional experience
Work History
Deployment Specialist
Peak Interactive
New York, New York
08.2022 - Current
Worked with a team of five on a hardware refresh for a company of over 600 users. The project consisted of imaging laptops and desktops, joining equipment to the domain, adding additional software, breaking down and removing old hardware, staging old equipment for drive sanitation, setting up new equipment, coordinating leased returns to the manufacturer, and adding over 80 users and computers to Active Directory groups.
Installed new printers at multiple locations and businesses, installed drivers on computers, and configured network connections between printers and computers.
IT Technician
Royal Communications Consultants
06.2019 - 02.2023
Oversee routine operations, including performing desktop and cisco phone installations / testing, decommissioning network devices, patching cable infrastructure, and recking / stacking network devices.
Troubleshoot hardware / software issues, evaluate systems performance, and manage technical documentation work.
Education
Associates of Applied Science - Computer Information Systems, Concentration in Cisco Networking Fundamentals