Summary
Overview
Work History
Education
Skills
Websites
Languages
Work Availability
Work Preference
Timeline
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William Verga

William Verga

Bronx

Summary

Results-driven Deployment Specialist at Peak Interactive with expertise in hardware installation and network troubleshooting. Successfully led a team to refresh over 600 user systems, enhancing operational efficiency. Known for exceptional client service and strong problem-solving skills, ensuring seamless software deployment and equipment maintenance across multiple locations.

Overview

6
6
years of professional experience

Work History

Deployment Specialist

Peak Interactive
New York, New York
08.2022 - Current
  • Worked with a team of five on a hardware refresh for a company of over 600 users. The project consisted of imaging laptops and desktops, joining equipment to the domain, adding additional software, breaking down and removing old hardware, staging old equipment for drive sanitation, setting up new equipment, coordinating leased returns to the manufacturer, and adding over 80 users and computers to Active Directory groups.
  • Installed new printers at multiple locations and businesses, installed drivers on computers, and configured network connections between printers and computers.

IT Technician

Royal Communications Consultants
06.2019 - 02.2023
  • Oversee routine operations, including performing desktop and cisco phone installations / testing, decommissioning network devices, patching cable infrastructure, and recking / stacking network devices.
  • Troubleshoot hardware / software issues, evaluate systems performance, and manage technical documentation work.

Education

Associates of Applied Science - Computer Information Systems, Concentration in Cisco Networking Fundamentals

DeVry College of New York
12.2019

Skills

  • Troubleshooting
  • Client service and support
  • Hardware installation
  • Time management
  • Problem solving
  • Software installation
  • Device configuration
  • Equipment maintenance
  • Operating systems
  • Attention to detail
  • Problem-solving
  • Switches and routers
  • Excellent communication

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hours

Timeline

Deployment Specialist

Peak Interactive
08.2022 - Current

IT Technician

Royal Communications Consultants
06.2019 - 02.2023

Associates of Applied Science - Computer Information Systems, Concentration in Cisco Networking Fundamentals

DeVry College of New York