Tommy Ha
Mobile,AL
Summary
Dynamic manager with proven success in team leadership, customer service, and operational efficiency. Expertise in training development and workflow optimization, driving measurable improvements in productivity and service quality.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Manager
K&D Seafood
Mobile, AL
04.2018 - Current
- Led team in optimizing seafood processing workflows to enhance efficiency and product quality.
- Developed training programs for new staff, improving onboarding process and operational knowledge.
- Implemented inventory management systems to streamline stock levels and reduce waste.
- Coordinated with suppliers to ensure timely deliveries, maintaining strong vendor relationships.
- Oversaw compliance with health and safety regulations, ensuring a safe working environment.
- Managed scheduling of staff shifts, balancing workload and maximizing productivity across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Shift Leader
Blue Basil Wine & Grill
Lafayette, LA
01.2023 - 06.2024
- Supervised daily operations, ensuring high-quality service and adherence to company standards.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented training programs that improved employee performance and customer satisfaction.
- Managed inventory levels, optimizing supply orders and reducing waste.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Retail Sales Associate
Dillard's
Mobile, AL
05.2017 - 04.2018
- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Processed transactions accurately using point-of-sale systems, maintaining efficient checkout procedures.
- Assisted in merchandising displays, ensuring alignment with brand standards and promotional strategies.
- Trained new associates on product knowledge and customer engagement techniques to boost team performance.
- Resolved customer inquiries and complaints promptly, contributing to improved satisfaction ratings.
- Monitored inventory levels, coordinating restocking efforts to optimize product availability for customers.
- Collaborated with management on visual merchandising initiatives to drive sales and enhance store aesthetics.
- Analyzed sales trends, providing insights to improve inventory management and promotional effectiveness.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and provided outstanding customer service.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
Server Manager
Dupuys Abbeville
Abbeville, LA
11.2012 - 04.2016
- Supervised daily operations to ensure optimal service quality and guest satisfaction.
- Trained and mentored team members in customer service standards and operational procedures.
- Developed and implemented strategies to enhance workflow efficiency and reduce service wait times.
- Coordinated staff schedules to align with peak business hours, optimizing labor costs and service delivery.
- Collaborated with kitchen staff to ensure timely food preparation and adherence to presentation standards.
- Resolved customer complaints effectively, enhancing overall dining experience and reputation management.
- Analyzed feedback data to identify trends, informing improvements in service offerings and operational practices.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Optimized server configurations for improved performance, reliability, and costefficiency.
- Strengthened data protection measures, implementing advanced encryption standards and access control mechanisms.
- Reduced server response times by optimizing system configurations and load balancing.
- Enhanced team productivity with thorough documentation of server configurations and maintenance procedures.
Education
High School Diploma -
Abbeville High School
Abbeville05.2013
No Degree - Nail Technician
Blue Cliff College
LASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Shift scheduling
- Sales techniques
- Policy implementation
- Schedule preparation
- Sales management
- Workforce management
- Budget control
- Key performance indicators
- Financial management
- Clear communication
- Coaching and mentoring
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Disciplinary techniques
- Computer skills
- Positive attitude
- Attention to detail
- Multitasking
Languages
English
Full Professional
Vietnamese
Full Professional
Timeline
Shift Leader
Blue Basil Wine & Grill
01.2023 - 06.2024
Manager
K&D Seafood
04.2018 - Current
Retail Sales Associate
Dillard's
05.2017 - 04.2018
Server Manager
Dupuys Abbeville
11.2012 - 04.2016
No Degree - Nail Technician
Blue Cliff College
High School Diploma -
Abbeville High School