TOMMY IRVIN
Allen,TX
Summary
High-Performance Leader Dedicated to Driving Transformative Change to Accelerate Business Growth Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Senior Loan Officer
SOFI
03.2022 - 10.2023
- Managed client pipeline of over 75 active in-process loans.
- Engage and follow up with clients with daily average of 120 phone calls.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with other departments to promptly process loan applications.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Mortgage Professional
PENNYMAC
01.2021 - 02.2022
- Leveraged broad scope of industry knowledge toward effectively counseling and informing borrowers on key loan options, market conditions, and documents
- Co-processed and underwrote applications.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Mortgage Professional
MR. COOPER
01.2020 - 01.2021
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Worked with underwriters to fix application problems and resolve issues.
Retail Mortgage Loan Officer Mortgage Bank Officer
BBVA
01.2019 - 01.2020
- Capitalized on the opportunity to solicit lending business and cross-sell products following all consumer regulations (e.g., Regulations B, G, and Z, Uniform Commercial Code, FHLBB, FSLIC, and state statutes)
- Managed five (5) branches' loan origination process from initiation to closing to generate high customer satisfaction scores
- Calculated income and debt ratios, reviewed credit, and verified assets.
Mortgage Loan Officer
BANK OF AMERICA
01.2016 - 01.2019
- Spearheaded growth-generating collaborations with hundreds of clients, including actively managing a continuous pipeline ranging from hundreds of loans on average totaling $55+ million in financing
- Coordinated and managed high-volume processing and underwriting of loan applications and aligned operations with corporate policies and procedures, as well as state and federal regulations.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
Sales Manager, Sales Consultant, Finance Director
MCKINNEY VOLKSWAGEN
01.2012 - 01.2016
- Maximized bottom-line performance by training, mentoring, and managing a profit-generating, 20-member sales team, including establishing all Key Performance Indicator (KPI) targets for execution
- Drove market-specific sales performance by managing a complex suite of products, as well as contributing strong decision-making regarding product messaging, key resources, and information.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Independent Catastrophe Adjuster
PILOT CATASTROPHE SERVICES
01.2010 - 01.2022
- Exhibited talent in providing loss valuation, claims handling, and payment-related services to over eight (8) insurance carriers while managing personal workflow, client lists, and business relationships.
- Researched and collected pictures, invoices and estimates for accident expenses
- Exercised proper judgment and decision-making to analyze claims exposure and determine proper course of action
- Analyzed information gathered by investigation and report findings and recommendations
General Manager
COAST TO COAST POWER SPORTS
08.2007 - 04.2012
- Strategically steered all facets of business operations, including driving customer-focused environment while overseeing sales and direct marketing processes
- Increased volume of sales and profit percentage by over 15% in each area
- Developed and implemented strategies to increase sales and profitability
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
Skills
- High-Volume Sales
- Consumer Finance
- New Business Development
- Negotiations
- Process Analysis & Optimization
- Strategic Planning
- Competitive Analysis
- Client Engagement
References
Excellent Professional References Provided Upon Request
Timeline
Senior Loan Officer
SOFI
03.2022 - 10.2023
Mortgage Professional
PENNYMAC
01.2021 - 02.2022
Mortgage Professional
MR. COOPER
01.2020 - 01.2021
Retail Mortgage Loan Officer Mortgage Bank Officer
BBVA
01.2019 - 01.2020
Mortgage Loan Officer
BANK OF AMERICA
01.2016 - 01.2019
Sales Manager, Sales Consultant, Finance Director
MCKINNEY VOLKSWAGEN
01.2012 - 01.2016
Independent Catastrophe Adjuster
PILOT CATASTROPHE SERVICES
01.2010 - 01.2022
General Manager
COAST TO COAST POWER SPORTS
08.2007 - 04.2012
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