Tommy Jimenez
Allentown,PA
Summary
Customer service and healthcare operations professional with experience managing blood center workflows and performing phlebotomy and patient care. Ensures precise data entry and consistent, clear communication to maintain service quality. Supported patient and client satisfaction across 5,000+ client interactions.
Overview
11
11
years of professional experience
Work History
Lead Supervisor
Miller Keystone Blood Center
Allentown, PA
09.2020 - Current
- Supported blood center operations and performed skilled phlebotomy for donors giving blood.
- Maintained accurate and up-to-date records for over 5000 clients in company software, ensuring data integrity and accessibility.
- Provided exceptional customer service to over 5000 clients through clear communication and compassionate support, while enhancing overall client satisfaction.
- Fostered strong client relationships to encourage repeat business and uphold high satisfaction standards, contributing to client retention.
- Led weekly Zoom meetings to share policy updates and communicate changes with team members.
- Operated Trima machines to process donor blood for transfusion preparation.
- Achieved certification in CPR through a comprehensive training program.
Caretaker
Excel Patient Home care
Allentown, PA
08.2019 - 09.2020
- Prepared nutritious meals and administered medications to ensure client wellbeing.
- Assisted senior citizens with Alzheimer’s disease and self-care limitations to enhance daily living quality.
- Followed communication guidelines to foster positive client relationships.
- Recorded hours worked in company software and followed communication guidelines and policies.
Food Contractor
Sodexo in Lehigh Valley Hospital
Bethlehem, PA
03.2016 - 07.2020
- Delivered food trays to patients throughout the hospital
- Established loyal clientele by fostering relationships through friendly interactions and consistent service
- Cross-trained and coordinated scheduling with team members to ensure seamless service
Education
Diploma - Phlebotomy
McCann School of Business And Technology
Bethlehem, PA03-2020
Diploma -
Emmaus High School
Emmaus, PA06-2018
Skills
- Client support management
- Customer service
- Team management skills
- Data entry and management
- Data privacy awareness
- Analytical problem solving
- Operational troubleshooting
- Workflow optimization
- Microsoft Office proficiency
- Social media marketing
- AI and digital content expertise
- Cross-department coordination
- Adaptability and learning agility
- Creative resolution strategies
- Communication skills
Awards
-Youngest Fixed site Supervisor in company history with Miller Keystone
- 2022 Core Values Trust award winner with Miller Keystone
Timeline
Lead Supervisor
Miller Keystone Blood Center
09.2020 - Current
Caretaker
Excel Patient Home care
08.2019 - 09.2020
Food Contractor
Sodexo in Lehigh Valley Hospital
03.2016 - 07.2020
Diploma - Phlebotomy
McCann School of Business And Technology
Diploma -
Emmaus High School