Tommy Le
Lawrenceville,GA
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
AutoNation Hyundai Mall of Georgia
03.2023 - Current
- Developed written plans and obtained customer consent to proceed.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Followed up with customers during and after installations to verify satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Sales and Service Specialist
Tires Plus
11.2022 - 03.2023
- Assessing customer’s needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Job description is a unique hybrid role which flexes between interacting/serving a customer and efficiently completing basic vehicle service tasks as required.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
Automotive Technician
Tires Plus
11.2020 - 11.2022
- Diagnosing customer vehicles, suspension, engine work, replacing brake systems, alignments, tires, and general maintenance.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Server Assistant
Frankie's The Steakhouse
12.2019 - 11.2020
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Greeted customers warmly to provide exceptional customer service.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Monitored dining room inventory and replenished as necessary.
Dishwasher
Frankie’s The Steakhouse
04.2019 - 12.2019
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Part-Time Sales Associate
Journeys at Mall of Georgia
04.2018 - 04.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Stock Clerk
Club House Beverage
06.2015 - 12.2016
- Greeted customers and directed to requested products.
- Calculated correct order totals and maintained detailed records for inventory management.
- Stocked merchandise, clearly labeling items, and arranging according to brand
- Conducted inventory and restocked items throughout day.
Education
Associates Degree - Automotive Technology
Gwinnett Technical College
05.2023
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Georgia State University
12.2020
High School - undefined
Collins Hill High School
01.2019
Skills
- After-sales support
- Client retention strategies
- Customer Service
- Strong leadership
Timeline
Assistant Service Manager
AutoNation Hyundai Mall of Georgia
03.2023 - Current
Sales and Service Specialist
Tires Plus
11.2022 - 03.2023
Automotive Technician
Tires Plus
11.2020 - 11.2022
Server Assistant
Frankie's The Steakhouse
12.2019 - 11.2020
Dishwasher
Frankie’s The Steakhouse
04.2019 - 12.2019
Part-Time Sales Associate
Journeys at Mall of Georgia
04.2018 - 04.2019
Stock Clerk
Club House Beverage
06.2015 - 12.2016
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Georgia State University
High School - undefined
Collins Hill High School
Associates Degree - Automotive Technology
Gwinnett Technical College
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