Tommy Long
Lexington,KY
Summary
Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Network & Infrastructure Manager
Upperline Health
Remote
11.2023 - Current
- Developed comprehensive disaster recovery plans, ensuring business continuity during critical events.
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
- Ensured compliance with industry regulations and company policies, reducing potential risks and liabilities.
- Established key performance metrics to monitor infrastructure health and identify areas for improvement.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Installed and managed VPNs, firewalls and anti-malware solutions.
- Conducted regular reviews of system logs to identify potential issues before they escalated into major incidents.
- Managed complex IT projects for the successful deployment of new systems and software applications.
- Coordinated with vendors on procurement processes, installation schedules, and warranty support services to ensure optimal equipment performance.
- Improved infrastructure efficiency by implementing strategic process improvements and system upgrades.
- Evaluated vendor proposals to select the most cost-effective solutions for infrastructure needs.
- Reduced downtime with proactive monitoring, maintenance, and troubleshooting of network issues.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
Network Administrator
Upperline Health
Remote
03.2022 - 11.2023
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
- Implemented network security measures to minimize data loss.
- Conducted risk assessments on all aspects of the network infrastructure to identify vulnerabilities proactively before they became threats.
- Authored documentation for system configuration and troubleshooting.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and executed resolution for network and server issues.
- Performed network security design and integration duties.
IT Systems Administrator
Piramal Pharma Solutions
Lexington, KY
02.2020 - 01.2022
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Maintained vendor relationships and negotiated contracts for cost-effective procurement of hardware and software solutions.
- Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal company policies.
- Optimized virtual environments through careful management of resource allocations and workload balancing techniques.
- Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
- Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Spearheaded disaster recovery initiatives, ensuring a prompt response to restore normal operations in the event of an emergency.
- Maximized hardware utilization by conducting capacity planning and making recommendations for resource allocation adjustments.
- Managed critical infrastructure upgrades, ensuring minimal disruption to business operations during transitions.
- Led migration efforts from legacy systems onto modern platforms without causing disruptions to end-users or compromising data integrity.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Attended meetings to deliver status reports to key stakeholders.
- Contributed to development, administration and testing of disaster recovery plans.
- Identified and resolved network congestion issues and bottlenecks.
Tier 2 Executive Desktop Support
HCA Corporate
Nashville, TN
06.2019 - 01.2020
- Contributed to the success of IT projects by providing subject matter expertise and technical support during planning, deployment, and maintenance phases.
- Reduced downtime for clients by providing prompt and efficient Tier 2 support for software and hardware-related issues.
- Conducted remote diagnostics and repairs as needed, minimizing disruptions for clients experiencing technical difficulties outside business hours.
- Increased team productivity with effective collaboration on complex technical projects.
- Maintained high levels of customer satisfaction through clear communication, empathetic listening, and diligent problem-solving efforts.
- Exceeded service level agreements consistently by delivering prompt resolutions to client inquiries regarding software concerns or hardware malfunctions.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
Active Directory Migration Engineer
Envision Healthcare/Clearbridge Technology Group
Nashville, TN
03.2019 - 06.2019
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Managed group policies effectively, ensuring consistent configurations across all systems within the organization.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Efficiently resolved technical issues through thorough troubleshooting, analysis, and problem-solving skills.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Tactical Field Engineer
Netgain Technology Inc./Reliant Bank
Franklin, TN
08.2018 - 02.2019
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
Retail Computer Repair Technician
Computer Pros
Nashville, TN
10.2016 - 07.2018
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Wrote reports on computer statuses and maintenance jobs.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
Education
Master of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT06.2024
Bachelor of Science - Network Operations & Security
Western Governors University
Salt Lake City, UT07.2022
Associate of Science - Computer Information Sytems
Bluegrass Community And Technical College
Lexington, KY12.2012
Skills
- Hardware and software maintenance
- IT Asset Management
- Task Prioritization
- IT Budgeting
- Network Architecture
- Network infrastructure connectivity
- IT Security Management
- Project Leadership
Certification
Cisco CCNA, CompTIA Net+, CompTIA Sec+, CompTIA Project +, ITIL V4 Foundations, EC-Council Certified Ethical Hacker, AWS Cloud Practitioner, AWS Sysops Administrator.
Timeline
IT Network & Infrastructure Manager
Upperline Health
11.2023 - Current
Network Administrator
Upperline Health
03.2022 - 11.2023
IT Systems Administrator
Piramal Pharma Solutions
02.2020 - 01.2022
Tier 2 Executive Desktop Support
HCA Corporate
06.2019 - 01.2020
Active Directory Migration Engineer
Envision Healthcare/Clearbridge Technology Group
03.2019 - 06.2019
Tactical Field Engineer
Netgain Technology Inc./Reliant Bank
08.2018 - 02.2019
Retail Computer Repair Technician
Computer Pros
10.2016 - 07.2018
Master of Science - Cybersecurity & Information Assurance
Western Governors University
Bachelor of Science - Network Operations & Security
Western Governors University
Associate of Science - Computer Information Sytems
Bluegrass Community And Technical College