Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
CustomerServiceRepresentative

Tommy Lucio

McAllen,TX

Summary

Detail-oriented professional with experience in customer service and sales. Known for effectively resolving complaints and executing strategies that boost revenue. Offers excellent technical abilities with software and applications, able to handle challenging work, and excellent time management skills. Eager to utilize my education and leverage skills in a dynamic team environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

In Focus Eyecare Center
San Antonio, TX
10.2022 - 05.2024
  • Assisting customers with inquiries and product selections such as selecting the proper frames and lens treatment based on lifestyle in order to enhance satisfaction.
  • Processed transactions accurately using point-of-sale systems to ensure smooth operations.
  • Resolved customer complaints effectively, demonstrating strong problem-solving skills.
  • Maintained product knowledge to provide informed recommendations to clients.
  • Develop, implement, and execute sales strategies to increase top-line sales, identify new revenue opportunities, and enhance product utilization.

Education

Associate of Arts - Business Administration

South Texas College
McAllen, TX
12-2025

High School Diploma -

McAllen High School
McAllen, TX
05-2018

Skills

  • Customer service
  • Active listening
  • Attention to detail
  • Critical thinking
  • Knowledge of Technology
  • Data entry
  • Manual Dexterity
  • Verbal Communication
  • Task Prioritization
  • Assertiveness
  • Dependable and Responsible
  • Problem Solving
  • Self-Motivated

Certification

Certification in Quickbooks

Interests

  • Road Trips
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Adventure Travel
  • Video Gaming
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Gym Workouts
  • Swimming
  • Enjoy participating in multiple weight lifting workouts, cardio, and stretching for overall physical and mental well-being
  • Music
  • Spending time with loved ones and friends

Timeline

Customer Service Representative

In Focus Eyecare Center
10.2022 - 05.2024

Associate of Arts - Business Administration

South Texas College

High School Diploma -

McAllen High School
Tommy Lucio