Summary
Overview
Work History
Education
Skills
Timeline
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Tommy Medeiros

Billerica,MA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Senior Operations Manager

Sodexo
10.2021 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Provided leadership for continual management and employee training initiatives.
  • Managed employee-related issues encompassing labor, turnover and diversity.

Supervisor/Lead Technician of Facilities

C&W Services
04.2018 - 09.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Coordinated supervisory assignments to maintain strong front-line leadership over facility operations.

Education

High School Diploma -

Somerville High School
Somerville, MA
07.2005

Skills

  • Operations Management
  • Strategic Vision
  • Operational Efficiency and Safety

Timeline

Senior Operations Manager

Sodexo
10.2021 - Current

Supervisor/Lead Technician of Facilities

C&W Services
04.2018 - 09.2021

High School Diploma -

Somerville High School

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Tommy Medeiros