Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Tommy Nguyen

Sachse,TX

Summary

I am a younger person that strives and thirst for knowledge. I also strive to exceed customer satisfaction and to perform my duties with all the knowledge I have in the moment.

I am a experienced NETA testing technician with an understanding of a variety of electrical systems ranging from Low, Medium, and High. I specialize in Low Voltage systems, where a lot of my knowledge resides.

I have lead groups of up to 15 people on acceptance and preventative maintenance outages, and also lead projects where massive amounts of data and organization have come into play. I pride myself in organization and being able to have consistent, correct data recording.

I am dedicated to the power industry. Prioritizing the health and wellbeing of others around me. Focusing on learning and exceeding any expectations brought upon me.

Overview

7
7
years of professional experience

Work History

NETA Field Technician

Electric Power Systems
09.2018 - Current
    • Delivered high-quality work by diligently following standard operating procedures.
    • Prepared and submitted reports to document work performed and provide progress updates to management.
    • Utilized safety practices with no complaints or accidents.
    • Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
    • Read and interpreted technical manuals and schematics to understand systems design and operations.
    • Tested systems, noting issues and completing preventive maintenance.
    • Diagnosed and repaired problems with electrical and mechanical systems.
    • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
    • Managed maintenance activities, supervised staff and inspected equipment.
    • Enacted successful repairs by applying technical skills and operations knowledge.
    • Communicated with customers to provide updates, gather information and resolve issues.
    • Communicated with supervisor to report progress, discuss issues and seek guidance.

Sales Associate

Bass Pro Shops
09.2016 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Sachse High School
Sachse
08.2017

Skills

  • Technical Analysis
  • Safety Management
  • Root Cause Analysis
  • Data Collection
  • Professional Communication
  • Workplace Safety
  • Project Management
  • Field technical services
  • Field reporting
  • Field leadership

Additional Information

I have accomplished a internship at Shermco Ind. where I learned the basics of electrical systems and apparatus. Focusing mainly on breakers.

Languages

Vietnamese
Native or Bilingual

Timeline

NETA Field Technician

Electric Power Systems
09.2018 - Current

Sales Associate

Bass Pro Shops
09.2016 - 09.2018

High School Diploma -

Sachse High School

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Tommy Nguyen