Tommy Ramirez
Worcester,MA
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
9
9
years of professional experience
Work History
Telecommunications Technician
MTS Services
09.2023 - Current
- Managed and prioritized customer service requests to achieve prompt resolution.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
Personal Computer/Telecommunications Technician
Marine Corps
04.2020 - 09.2023
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Skilled at working independently and collaboratively in a team environment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Cook
Market Basket
01.2016 - 01.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Telephone Systems/Personal Computer Repair
Communication Electronics School
03.2020
Basic Electronics
Communication Electronics School
12.2019
Skills
- Fiber optic splicing
- Troubleshooting and resolution
- Installation Coordination
- Supporting VoIP
- Complex Problem-Solving
- Technical Aptitude
- Safety Protocols
- Customer Needs Assessments
- Training Junior Team Members
Timeline
Telecommunications Technician
MTS Services
09.2023 - Current
Personal Computer/Telecommunications Technician
Marine Corps
04.2020 - 09.2023
Cook
Market Basket
01.2016 - 01.2019
Telephone Systems/Personal Computer Repair
Communication Electronics School
Basic Electronics
Communication Electronics School
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