Tommy Simmons IV
Midland
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
20
20
years of professional experience
Work History
Lead Service Technician
Vermeer Texas-Louisiana
11.2020 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Maximized resource utilization by efficiently delegating tasks based on technician skill sets and availability.
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
Diesel Technician
CIG Logistics LLC
08.2018 - 05.2020
- Reduced downtime of equipment by effectively prioritizing and managing workload.
- Developed comprehensive documentation of work orders using software systems for accurate record-keeping purposes.
- Enhanced equipment reliability by performing preventive maintenance and timely repairs on diesel machines.
- Maintained safety compliance within the workshop, conducting regular inspections and addressing potential hazards proactively.
- Troubleshot systems, traced problems and diagnosed root causes.
- Diagnosed mechanical problems for repair or replacement.
Driver and Transport Manager
TNIC O/O
03.2015 - 08.2018
- Negotiated favorable contracts with suppliers, reducing costs and contributing to the company''s bottom line.
- Negotiated third-party carrier capacity and rates within compliance for established route guides.
- Met transportation service targets and delivered loads on time.
- Assumed ownership of transport-related cost and productivity targets.
- Developed contingency plans for unexpected situations, minimizing delays and ensuring consistent delivery performance.
- Promoted transportation productivity agenda by focusing on asset optimization and improving fuel economy, payload cost-efficiency, route optimization and wait times.
Operations Specialist Second Class
United States Navy, USN
09.2005 - 08.2011
- Enhanced team performance by providing mentorship and guidance on best practices for operational tasks.
- Developed comprehensive training programs for new enlistees, speeding up their integration into the workforce and enhancing overall productivity.
- Analyzed operational data to identify trends and opportunities for improvement in efficiency and effectiveness.
- Facilitated optimal communication among team members, fostering a collaborative work environment conducive to achieving objectives.
- Maintained a high level of professionalism and compliance with all relevant regulations, policies, and industry best practices in daily operations.
- Responded quickly to crisis situations, balancing operational requirements to effectively handle dynamic needs.
Education
Associate of Applied Science - Diesel Technology
Midland College
Midland, Texas, TX08-2020
No Degree - Diesel Technology
Lincoln College of Technology
Grand Prairie, TX01-2016
No Degree - General Studies
Tarrant County College
Fort Worth, TX12-2012
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Workflow management
- Reliable and responsible
- Customer service management
Timeline
Lead Service Technician
Vermeer Texas-Louisiana
11.2020 - Current
Diesel Technician
CIG Logistics LLC
08.2018 - 05.2020
Driver and Transport Manager
TNIC O/O
03.2015 - 08.2018
Operations Specialist Second Class
United States Navy, USN
09.2005 - 08.2011
Associate of Applied Science - Diesel Technology
Midland College
No Degree - Diesel Technology
Lincoln College of Technology
No Degree - General Studies
Tarrant County College
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