Tommy Tang
Torchy's Tacos
Denton,TX
1
Certification
7
years of professional experience
I've been working in the food service/customer service field essentially from the day I've got a job. Dealt with many different types of complaints and have been always able to resolve them. Very experienced in different POS systems as well, such as HONOR POS, Miracle/Oracle POS, and a Chick-Fil-a custom POS. I feel confident in any role in this field and capable of delivering my 100% every day.
Work History
FOH Team Member
1 Month- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions with accuracy and speed.
- Assisted in food preparation, adhering to safety standards and maintaining cleanliness throughout the kitchen.
- Collaborated with team members to meet service goals during peak hours, enhancing overall operational efficiency.
- Maintained knowledge of menu items, providing recommendations and answering customer inquiries effectively.
- Adapted quickly to changing circumstances, demonstrating flexibility in various front-of-house roles as needed.
- Established welcoming atmosphere by greeting each guest warmly.
Shift Leader
3 Years 2 Months- Supervised team operations to ensure adherence to service standards and customer satisfaction.
- Trained and mentored new staff on food safety protocols and operational procedures.
- Implemented scheduling practices to optimize labor costs while maintaining service quality.
- Performed meetings with team members to fit needs and provide feedback and support.
- Very experienced in testing safe environment such as servsafe
- Oversaw night cash deposits and maintaining records.
Cashier Manager
6 Years 9 Months- Processed phone, online, and in-person orders efficiently
- Bagged every order accurately to ensure customer needs
- Resolved customer/guest complaints to maintain a good customer base
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Monitored areas for security issues and safety hazards.
Education
High School Diploma
- 4.3 GPA
Skills
Order taking
Safety standards
Money handling
Cleanliness
Welcoming guests
Order management
Guest relations
Customer engagement
Salesmanship
Phone etiquette
Social perceptiveness
Accomplishments
Earned Employee of the Year 2024 at my Chick-fil-a
Earned multiple Employee of the month award at Chick-fil-a
Certification
Food Handlers of Texas License
Texas Alcoholic Beverage Commission - Seller Training Certificate
Timeline
FOH Team Member
Torchy's Tacos
07.2026 - CurrentRead More
Shift Leader
Chick-fil-A
04.2023 - 06.2026Read More
Cashier Manager
China Star
09.2019 - 06.2026Read More
The Colony High School
High School Diploma
Read More