TOMMY TOWNSEND
Calgary,Canada
Summary
Professional hospitality leader with proven track record of enhancing bar operations and customer satisfaction. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, skilled in inventory control and staff development.
Overview
19
19
years of professional experience
Work History
Bartender, Supervisor and Night Manager
State & Main* Kitchen Bar
04.2022 - 10.2024
- Elevated customer service standards by training new team members effectively. Created an engaging learning experience for traditional and innovative cocktail preparation. Resolved conflicts proactively to maintain team synergy and productivity.
- Operated blenders, coffee makers, and additional equipment. Assisted in the preparation of beverages using various machines. Managed equipment setup and operation for beverage preparation.
- Achieved high standards of hygiene by effectively washing glassware and bar utensils. Contributed to a pristine bar environment through meticulous cleaning of utensils and glassware. Enhanced customer satisfaction by ensuring all bar tools and glassware were impeccably maintained.
- Monitored inventory levels and procured necessary supplies and ingredients to ensure operational efficiency.
- Facilitated payment collection processes to ensure timely revenue flow.
- Operated point of sale terminals to assist customers with transactions. Provided accurate bills to customers following sales.
- Completed closing activities including cleaning, restocking supplies, and preparing for the next day. Conducted cash out processes efficiently. Coordinated closing operations, guiding cleaning efforts, inventory management, and next day preparations. Supervised cash handling to guarantee process accuracy. Streamlined closing tasks, focusing on effective cleaning, consistent inventory restocking, and readiness for consecutive shifts. Accomplished precise cash out operations ensuring financial consistency.
- Oversaw inventory control processes to optimize stock levels and reduce waste.
- Executed processing of customer orders with precision and efficiency to achieve dispatch targets.
Realtor for Remax, Royal LePage and Notably
Real Estate Professional
12.2015 - 04.2023
- Facilitated communication among mortgage brokers, real estate agents, home inspectors, lawyers, and lenders to enhance operational efficiency.
- Facilitated documentation preparation for property closings and contract agreements.
- Researched and assembled relevant property listings to meet client needs.
- Provided expert advice to clients regarding housing market conditions and strategic buying opportunities.
- Analyzed client financials to assess budgetary constraints and opportunities.
- Communicated potential damage concerns to property owners to ensure timely action.
- Provided guidance and support to new real estate agents to facilitate their successful integration into the market.
- Installed lock boxes for property security and displayed for sale signs to attract potential buyers. Assisted in the placement of for sale signs and lock boxes to facilitate property viewings.
- Facilitated event organization and collaborated effectively within team environments.
Record Administrator – Information Management
Encana Corporation
01.2009 - 01.2015
- Supported comprehensive records management initiatives as a key team member, ensuring compliance and accessibility of information at Encana.
- Oversaw creation, maintenance, and disposal of electronic and physical files to ensure compliance with business requirements.
- Ensured accuracy and consistency in quality control indexing and imaging to enhance record management efficiency.
- Cultivated strong interpersonal relationships with internal clients, engaging effectively with individuals and teams across all organizational levels.
Assistant Golf Professional
The Links of GlenEagles
01.2008 - 01.2009
- Optimized front desk services through prompt call responses and effective management of tee time reservations.
- Oversaw opening and closing procedures, ensuring accurate cash handling and security protocols.
- Oversaw external service personnel and on-course marshals to maintain operational efficiency. Managed a team of outside services employees and on-course marshals to ensure smooth operations.
- Managed pro shop merchandising operations to enhance product visibility and executed marketing campaigns to drive customer engagement.
- Designed and implemented comprehensive lesson plans for junior and adult golf instruction.
Assistant Golf Professional
River Spirit Golf Club
01.2006 - 01.2007
- Coordinated logistics and operations for corporate and private tournaments and group functions, ensuring seamless execution.
- Established and maintained trust-based professional relationships with club members, focusing on mutual respect.
- Designed and implemented tailored golf lesson plans for diverse groups, ensuring an engaging learning experience.
- Mentored junior staff on best practices in golf instruction and operations.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Collaborated with head golf professional on budget planning and financial reporting for optimal resource allocation.
- Assisted manager with making purchases for club pro shop.
Education
High School Diploma -
Calgary Real Estate Board (Residential)
Calgary, AB11.2015
Business Certificate - undefined
Thompson Rivers University
Calgary, AB01.2010
Specialized Associate’s Degree - Professional Golf Management
Professional Golfers Career College
Temecula, CA01.2006
Skills
- 30 years customer service provider
- Commitment to ongoing development
- Detail-oriented and self-motivated
- Solution-focused thinker
- Effective communicator with negotiation experience
- Conflict resolution proficiency
- Proficient in engaging various audiences
Languages
Spanish
Elementary
Interests
- Cooking
- Reading
- I participate in a variety of outdoor recreational activities
- Video Gaming
- Team Sports
- Gardening
- Yoga
Timeline
Bartender, Supervisor and Night Manager
State & Main* Kitchen Bar
04.2022 - 10.2024
Realtor for Remax, Royal LePage and Notably
Real Estate Professional
12.2015 - 04.2023
Record Administrator – Information Management
Encana Corporation
01.2009 - 01.2015
Assistant Golf Professional
The Links of GlenEagles
01.2008 - 01.2009
Assistant Golf Professional
River Spirit Golf Club
01.2006 - 01.2007
Specialized Associate’s Degree - Professional Golf Management
Professional Golfers Career College
Business Certificate - undefined
Thompson Rivers University
High School Diploma -
Calgary Real Estate Board (Residential)